McAfee Virusscan Professional version 6.0 quits unexpectedly after you install it on a Windows XP Service Pack 2-based computer

Article translations Article translations
Article ID: 870906
Expand all | Collapse all

Symptoms

After you click Finish to complete the installation of McAfee Virusscan Professional version 6.0 on Microsoft Windows XP Service Pack 2 (SP2), you may receive the following error message:
Webscanx.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

Resolution

To resolve this issue, contact McAfee for information about updates to McAfee Virusscan Professional version 6.0. For more information about McAfee products and support services, visit the following McAfee Web site:
http://us.mcafee.com
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Status

This issue has been corrected in McAfee Virusscan Professional version 7.0 and later.

More information

For information about how to contact the companies mentioned in this article, visit the following Microsoft Web site:
http://support.microsoft.com/gp/vendors

Properties

Article ID: 870906 - Last Review: June 20, 2014 - Revision: 4.0
Keywords: 
kbtshoot kbvirus kbappcompatibility kb3rdparty kberrmsg kbprb KB870906

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com