Command AntiVirus version 4.62.4 causes an error message on a blue screen in Windows XP Service Pack 2

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Article ID: 870908
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Symptoms

After you install Command AntiVirus version 4.62.4 in Microsoft Windows XP Service Pack 2 (SP2) and then restart Windows, you may experience any one of the following symptoms:
  • Your computer automatically restarts.
  • After you log on, you receive the following error message:
    Microsoft Windows
    The system has recovered from a serious error.
    A log of this error has been created.
    Please tell Microsoft about this problem.
    We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous.
    To see what data this error report contains, click here.
    If the error message still appears and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. You will then see error signature information that may be similar to the following:
    BCCode : 0000007f BCP1 : 00000008 BCP2 : f9cc2d70 BCP3 : 00000000 
    BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1
  • You receive the following "Stop" error message on a blue screen:
    A problem has been detected and Windows has been shut down to prevent damage to your computer...
    Technical information:

    *** STOP: 0x0000007f (0x00000008, 0xf9cc2d70, 0x00000000, 0x00000000)
    Bug Check Symbolic Name
  • When you view the system log in Event Viewer, you may notice an event ID 1003 entry with information that is similar to the following:
    Date: date
    Source: System
    Error Time: time
    Category: (102)
    Type: Error
    Event ID: 1003
    User: N/A
    Computer: COMPUTER
    Description: Error code 0000007f, parameter1 00000008, parameter2 f9cc2d70, parameter3 00000000, parameter4 00000000. For more information, see Help and Support Center at http://support.microsoft.com. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 000007f 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c

Notes

  • The symptoms of a Stop error vary according to your computer's system failure options. For additional information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:
    307973 How to configure system failure and recovery options in Windows
  • The four parameters that are included in the error signature information (BCP x) and inside the parentheses of the technical information for the Stop error may vary according to the computer's configuration.
  • Not all Stop 0x0000007f errors are caused by the problem that is described in this article. For additional information about how to troubleshoot Stop 0x0000007f errors, click the following article number to view the article in the Microsoft Knowledge Base:
    137539 General causes of STOP 0x0000007F errors

Resolution

To resolve this issue, contact Anthentium for the availability of an update to Command AntiVirus.

For more information about Anthentium products and support services, visit the following Anthentium Web site:
http://www.authentium.com
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Status

This problem was corrected in Command AntiVirus version 4.90.4.

More information

For information about how to contact your hardware vendor, visit the following Microsoft Web site:
http://support.microsoft.com/gp/vendors

Properties

Article ID: 870908 - Last Review: June 20, 2014 - Revision: 4.0
Keywords: 
kbstartup kbmaintenance kbconfig kb3rdparty kbappcompatibility kbtshoot kbbug kbBluescreen kbfix kbqfe kberrmsg kbprb KB870908

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