The ExMerge process is not successful, and the log file fills up the drive when you run the ExMerge program in Exchange 2000 Server or in Exchange Server 2003

View products that this article applies to.

SYMPTOMS

When you try to use the Mailbox Merge Wizard (ExMerge), the ExMerge process is not successful. The drive that holds the ExMerge log file becomes full. When the drive becomes full, the computer that is running ExMerge may stop responding. If you view the ExMerge log file, you see that the log is filled with entries that are similar to the following:

[Time] Trying to copy messages in folder '\Inbox\UserName', individually. To avoid duplicates in the target store, messages will be merged and not copied into the target store.
[Time] Error getting Contents Table.

Note By default, the ExMerge log file is named ExMerge.log. ExMerge creates the log file in the same folder as the ExMerge.exe file.

Back to the top

CAUSE

This problem may be caused by a code defect in versions of ExMerge for Microsoft Exchange 2000 Server and for Exchange Server 2003 that are earlier than version 6.5.7232. The code defect may cause the ExMerge executable file to enter an infinite loop. While the program stuck in the loop, the program outputs several kilobytes (KB) of data per second to the ExMerge log file.

Back to the top

RESOLUTION

To resolve this problem, use ExMerge version 6.5.7232 or a later version. To download the latest version of ExMerge, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=429163ec-dcdf-47dc-96da-1c12d67327d5&displaylang=en (http://www.microsoft.com/downloads/details.aspx?FamilyID=429163ec-dcdf-47dc-96da-1c12d67327d5&displaylang=en)

Back to the top

STATUS

Microsoft has confirmed that this is a problem in versions of ExMerge that are earlier than version 6.5.7232 and that work with Exchange 2000 Server and Exchange Server 2003.

Back to the top

MORE INFORMATION

You must run the Exchange Server 2003 version of ExMerge from an Exchange Server 2003 computer or from a computer that has the Exchange Server 2003 administrative tools loaded. You can run the Exchange Server 2003 version of ExMerge against servers that are running Exchange Server 5.5, Exchange 2000 Server, and Exchange Server 2003.

Back to the top