Article ID: 873161
After you install Microsoft Windows XP Service Pack 2 (SP2) or Microsoft Windows XP Tablet PC Edition 2005, you are prompted to restart the computer. When the computer starts, but before you can log on, the computer begins to continuously restart.
Note The Windows XP SP2 features and components are included in Windows XP Tablet PC Edition 2005.
This problem occurs if you have a UMAX scanner driver installed on your computer when you install Windows XP SP2.
To resolve this problem, start the computer in Safe Mode, remove the UMAX driver, remove Windows XP SP2, and then reinstall Windows XP SP2.
Note You must contact UMAX support for information about how to remove the UMAX driver. For information about your hardware manufacturer, visit the following Web site:
http://support.microsoft.com/gp/vendors/en-usTo start your computer in Safe Mode, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Contact us for more help
Connect with Answer Desk for expert help.