The Exchange Intelligent Message Filter does not scan e-mail messages on your Exchange Server 2003 computer

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SYMPTOMS

On your Microsoft Exchange Server 2003 computer, the Exchange Intelligent Message Filter does not scan e-mail messages.

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This problem occurs when the network basic input/output system (NetBIOS) name of the Exchange 2003 computer that is running the Intelligent Message Filter is 15 characters long. If the NetBIOS computer name is 15 characters long, the Intelligent Message Filter cannot bind to the server correctly.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 (http://support.microsoft.com/kb/836993/EN-US/ ) How to obtain the latest service packs for Exchange Server 2003

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To install this hotfix, you must have Exchange Server 2003 Service Pack 1 (SP1) installed.

Restart requirement

You do not have to restart your computer to install this hotfix. However, the following services are automatically restarted when you install this hotfix:

World Wide Web Publishing Service
Simple Mail Transfer Protocol (SMTP)
Microsoft Exchange Routing Engine
Microsoft Exchange POP3
Microsoft Exchange IMAP4
IIS Admin Service

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   18-Aug-2004  02:27  6.5.7232.27       123,904  Msgfilter.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Exchange Server 2003 Service Pack 2.

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MORE INFORMATION

For more information about how to deploy the Exchange Intelligent Message Filter add-in feature, visit the following Microsoft Web site to obtain the Microsoft Exchange Intelligent Message Filter Deployment Guide:

http://technet.microsoft.com/en-us/library/2889326c-905f-4e97-9059-1db9345bf23e.aspx (http://technet.microsoft.com/en-us/library/2889326c-905f-4e97-9059-1db9345bf23e.aspx)

For an overview of the Exchange Intelligent Message Filter, visit the following Microsoft Web site:

http://www.microsoft.com/exchange/evaluation/features/default.mspx (http://www.microsoft.com/exchange/evaluation/features/default.mspx)

For additional information about Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

817903 (http://support.microsoft.com/kb/817903/ ) New naming schema for Exchange Server software update packages

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