Article ID: 878474 - View products that this article applies to.
After you install Microsoft Windows XP Service Pack 2 (SP2) or Microsoft Windows XP Tablet PC Edition 2005, your computer repeatedly restarts. You do not receive an error message.
This problem occurs if all the following conditions are true:
Your computer may restart immediately if it is configured to automatically restart when a system failure occurs.
Contact the driver vendor for an updated version of the driver without the incompatibility problem. If an updated version of the driver is available, the driver can be installed in Safe Mode.
For additional information about Safe Mode in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/315222/ )A description of the Safe Mode Boot options in Windows XP
To work around this problem, disable the Mpegport.sys driver in Device Manager by using Safe Mode. To do this, follow these steps:
This issue is known to occur if the Sigma Designs Hollywood Plus DVD decoder is installed on your computer.
For more information about data execution prevention, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/bb457155.aspxThe third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Article ID: 878474 - Last Review: October 26, 2007 - Revision: 6.3
Contact us for more help
Connect with Answer Desk for expert help.