"This operation has been cancelled due to restrictions" error message when you try to save a document by using a program that uses a common dialog box on Windows 2000

When you try to save a document by using a program that uses the Save As feature of the common dialog box, you cannot save the document. This problem may occur in some programs, such as WordPad or Notepad, when you use the following method to save a file:

1. On the File menu, click Save As.
2. In the Save in list, click a location.

Additionally, you may receive the following error message: If you click OK, you receive the following error message:

This problem may occur if all the following conditions are true:

• The "Hide My Network Places icon on desktop" user policy is enabled in the local Group Policy settings.
• The "Prevent access to drives from My Computer" user policy is enabled and uses the Restrict C drive only option.
• You have previously saved a document from a program such as WordPad or Notepad to a network file share.

Note For more information about these user policies, see the "Workaround" section.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

To work around this problem, turn off the local Group Policy settings that are described in the "Cause" section. To do this, follow these steps.

1. Click Start, click Run, type MMC, and then click OK.
2. Click Console and then click Add/Remove Snap-in.
3. In the Add/Remove Snap-in dialog box, click Add.
4. In the Add Standalone Snap-in list, click Group Policy, and then click Add.
5. In the Group Policy Object window, click Finish.
6. Click Close, and then click OK.
7. Expand Local Computer Policy, expand User Configuration, and then expand Administrative Templates.
8. Click Desktop.
9. In the right pane, right-click Hide My Network Places icon on desktop, and then click Properties.
10. Click Not Configured, and then click OK.
11. Expand Windows Components, and then click Windows Explorer.
12. In the right pane, right-click Prevent access to drives from My Computer, and then click Properties.
13. Click Not Configured, and then click OK.
14. Quit the Local Computer Policy MMC snap-in.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base: For additional information, click the following article number to view the article in the Microsoft Knowledge Base: