Article ID: 886206 - View products that this article applies to.
Users try to connect to your Microsoft Windows Small Business Server 2003 computer by using the Remote Web Workplace feature. After the users type their credentials in the Remote Web Workplace dialog box and then click Log On, the Remote Web Workplace home page briefly appears. However, the users are quickly returned to the Remote Web Workplace dialog box to enter their credentials again. Therefore, users cannot connect to your Small Business Server 2003 computer by using Remote Web Workplace.
This issue may occur if there is more than one worker process running in the Microsoft Internet Information Services (IIS) application pool that Remote Web Workplace is configured to use.
Note By default, Remote Web Workplace is configured to use the DefaultAppPool application pool in Small Business Server 2003.
To resolve this issue, use one of the following methods.
Method 1: Configure the number of worker processes for the DefaultAppPool application pool to 1On the Small Business Server 2003 computer, configure the number of worker processes for the DefaultAppPool application pool to 1. To do this, follow these steps:
Method 2: Create a new application pool for the remote virtual directoryCreate a new application pool that has the default settings, and then configure the remote virtual directory to use this new application pool. To do this, follow these steps:
For additional information about how to configure or troubleshoot Small Business Server 2003, see the Small Business Server 2003 product documentation. To obtain this documentation, visit the following Microsoft Web site: