Users cannot connect to your Small Business Server 2003 computer by using Remote Web Workplace

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Article ID: 886206 - View products that this article applies to.
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SYMPTOMS

Users try to connect to your Microsoft Windows Small Business Server 2003 computer by using the Remote Web Workplace feature. After the users type their credentials in the Remote Web Workplace dialog box and then click Log On, the Remote Web Workplace home page briefly appears. However, the users are quickly returned to the Remote Web Workplace dialog box to enter their credentials again. Therefore, users cannot connect to your Small Business Server 2003 computer by using Remote Web Workplace.

CAUSE

This issue may occur if there is more than one worker process running in the Microsoft Internet Information Services (IIS) application pool that Remote Web Workplace is configured to use.

Note By default, Remote Web Workplace is configured to use the DefaultAppPool application pool in Small Business Server 2003.

RESOLUTION

To resolve this issue, use one of the following methods.

Method 1: Configure the number of worker processes for the DefaultAppPool application pool to 1

On the Small Business Server 2003 computer, configure the number of worker processes for the DefaultAppPool application pool to 1. To do this, follow these steps:
  1. Click Start, and then click Server Management to start the Server Management tool.
  2. Expand Advanced Management, expand Internet Information Services, expand ServerName (local computer), and then click Application Pools.

    Note In this step, ServerName is the name of your Small Business Server 2003 computer.
  3. In the right pane, right-click DefaultAppPool, and then click Properties.
  4. Click the Performance tab, and then type 1 in the Maximum number of worker processes box.
  5. Click OK.

Method 2: Create a new application pool for the remote virtual directory

Create a new application pool that has the default settings, and then configure the remote virtual directory to use this new application pool. To do this, follow these steps:
  1. Click Start, and then click Server Management to start the Server Management tool.
  2. Expand Advanced Management, expand Internet Information Services, expand ServerName (local computer), and then click Application Pools.

    Note In this step, ServerName is the name of your Small Business Server 2003 computer.
  3. On the Action menu, point to New, and then click Application Pool.
  4. In the Application pool ID box, type a name for the application pool. For example, type RemoteAppPool.
  5. Leave the Use default settings for new application pool option selected, and then click OK.
  6. Under ServerName (local computer), expand Web Sites, expand Default Web Site, right-click Remote, and then click Properties.

    Note In this step, ServerName is the name of your Small Business Server 2003 computer.
  7. In the Application pool list, click the new application pool that you created. For example, click RemoteAppPool.
  8. Click OK.

REFERENCES

For additional information about how to configure or troubleshoot Small Business Server 2003, see the Small Business Server 2003 product documentation. To obtain this documentation, visit the following Microsoft Web site:
http://www.microsoft.com/windowsserver2003/sbs/techinfo/productdoc/alpha.mspx

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Article ID: 886206 - Last Review: December 3, 2007 - Revision: 1.3
APPLIES TO
  • Microsoft Windows Small Business Server 2003 Standard Edition
  • Microsoft Windows Small Business Server 2003 Premium Edition
Keywords: 
kbtshoot kbprb KB886206

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