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When you try to use the Backup Configuration Wizard in Microsoft Small Business Server 2003, you may receive an error message that is similar to the following at the end of the configuration steps:
Additionally, if you view the Backupwizard.log file, you may see text that is similar to the following:
An unexpected error occurred (80004005).
Note By default, this log file is located in the C:\Program Files\Microsoft Windows Small Business Server\Support folder.
C:\Program Files\Microsoft Windows Small Business Server\Backup\bkpwizdll.dll, version 5.2.2651.0 NTMS session started successfully. Call to EnumerateNtmsObject(NTMS_LIBRARY) returned ok. Will enumerate on 2 media libraries found. Call to GetNtmsObjectInformation(NtmsLibraryInfo) returned ok. Call to GetNtmsObjectInformation(NtmsLibraryInfo) returned ok. Found an enabled library (online or stand-alone). Call to EnumerateNtmsObject(NTMS_MEDIA_TYPE) returned ok. Will enumerate on 3 media types found. Call to GetNtmsObjectInformation(NtmsMediaTypeInfo) returned ok. Call to GetNtmsObjectInformation(NtmsMediaTypeInfo) returned ok. Call to GetNtmsObjectInformation(NtmsMediaTypeInfo) returned ok. No command line switches were provided. Full Wizard run will be performed. Calling CommitOperator() Call to CommitOperator() returned ok. Calling CommitBackupScript() Error 0x80004005 returned from call to CommitBackupScript(). Backup Wizard finished with error code 0X80004005.
This issue may occur if the default Backup User account has been removed or renamed.
To resolve this issue, you must re-create the default Backup User account by running the Small Business Server Integrated Setup program.
To do this, follow these steps:
For additional information about Small Business Server, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/321887/ )How to troubleshoot Small Business Server before you call Product Support