The In-Reply-To field and the References field are removed from the SMTP headers of any existing messages in a mailbox when you move the mailbox from one mailbox store to another mailbox store in Exchange Server 2003

Hotfix Download Available
View and request hotfix downloads

View products that this article applies to.

SYMPTOMS

When you move a mailbox from one mailbox store to another mailbox store in Exchange Server 2003, the In-Reply-To field and the References field are removed from the Simple Mail Transfer Protocol (SMTP) headers of any existing messages in the mailbox.

Back to the top

CAUSE

This problem occurs because the move mailbox operation does not retain the In-Reply-To field and the References field when the conversion from Internet format to MAPI format occurs.

Back to the top

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 1 (SP1).

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 (http://support.microsoft.com/kb/836993/ ) How to obtain the latest service packs for Exchange Server 2003

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   -------------------------------------------------------------- 
   04-Dec-2004  01:49  6.5.7232.57     3,261,952  Mdbmsg.dll       
   08-Oct-2004  02:12                      3,304  Redir.asp
   04-Dec-2004  02:23  6.5.7232.57     5,144,064  Store.exe

Back to the top