The Application Log Provider may unexpectedly quit, and event 25257 is logged when the provider parses an IIS log file that contains Asian characters in MOM 2005

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SYMPTOMS

In Microsoft Operations Manager (MOM) 2005, when you use the Application Log Provider to parse an Internet Information Services (IIS) log file that contains Asian characters, the provider may unexpectedly quit. For example, this problem may occur if the log file contains one or more of the following characters:

Japanese characters
Korean characters
Simplified Chinese characters
Traditional Chinese characters

When this problem occurs, the following event is logged in the Application log:

Event Type: Warning
Event Source: Microsoft Operations Manager
Event Category: MOM Agent
Event ID: 25257
Description: The Application Log Provider has encountered an unrecoverable error.
Source: Internet Information web server log
Description: IIS Application Log – Web Server

For example, assume that you install a MOM agent on a computer that hosts a Korean server that is running IIS. When you try to install an IIS management pack on this computer, the event may be logged every time the Application Log Provider tries to parse the IIS log.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Operations Manager 2005. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

905416 (http://support.microsoft.com/kb/905416/ ) How to obtain the latest Microsoft Operations Manager 2005 service pack

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version           Size  File name
   ----------------------------------------------------------
   14-Feb-2005  22:10  5.0.2749.13    899,824  Momactions.dll
   14-Feb-2005  22:10  5.0.2749.13  1,627,888  Momengine.dll

Hotfix installation instructions

Apply this hotfix to the following computers:

All MOM 2005 computers
All computers that are running the MOM 2005 agent

Applying the hotfix to MOM 2005 computers

To apply this hotfix to your MOM 2005 computers, follow these steps:

Log on to a computer by using an account that has administrative credentials.
Copy the MOM2005-RTM-KB892307-X86-IA64-ENU.exe file to a local folder or to a shared folder that can be accessed by all other MOM 2005 computers and MOM 2005 agent computers.
Double-click the MOM2005-RTM-KB892307-X86-ENU.exe file to apply the hotfix locally.
Follow the instructions in the wizard.

When the hotfix has been successfully applied, you receive the following message:
The software has been successfully updated, please open "Pending Actions" view in the MOM Console to update Agents
Click OK.

The computer restarts the MOM service.
Repeat these steps on each MOM 2005 computer.

Applying the hotfix to computers that are running the MOM 2005 agent

To apply this hotfix to a MOM agent computer that has a control level of Full, follow these steps:

Click Start, point to Programs, point to Microsoft Operations Manager 2005, and then click Administrator Console.
In the MOM Administrator console, double-click Microsoft Operations Manager (ServerName), double-click Administration, double-click Computers, and then click Pending Actions.
In the details pane, right-click each client, and then click Apply Patches Now.
In the Apply Patches dialog box, click an account that you want to use to apply the hotfix, and then click OK.

To apply this hotfix to a MOM agent computer that has a control level of None, follow these steps to manually apply the hotfix:

Log on to the computer by using an account that has administrative credentials.
Copy the MOM2005-RTM-KB892307-X86-IA64-ENU.exe file to a local folder or to a shared folder that can be accessed by all other MOM 2005 computers and MOM 2005 agent computers.
Double-click the MOM2005-RTM- KB892307-X86-ENU.exe file to apply the hotfix locally.
Follow the instructions in the wizard.

Manually apply the hotfix to MOM agent computers whose control level was set to Full after the hotfix was applied to the MOM server. Alternatively, follow these steps to apply the hotfix from the MOM computer:

Click Start, point to Programs, point to Microsoft Operations Manager 2005, and then click Administrator Console.
In the MOM 2005 Administrator console, double-click Microsoft Operations Manager (ServerName), double-click Administration, double-click Computers, and then click Agent Managed Computers.
In the details pane, right-click the computer, and then click Update Agent Settings.
In the console tree, click Computers, and then click Pending Actions.
In the details pane, right-click each client, and then click Apply Patches Now.
In the Apply Patches dialog box, click an account that you want to use to apply the hotfix, and then click OK.

For more information about how to install software updates in a MOM environment, see the "Patches for MOM 2005" section in the MOM 2005 Operations Guide.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Operations Manager 2005 Service Pack 1.

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MORE INFORMATION

For more information about other problems that are resolved by Microsoft Operations Manager 2005 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:

905420 (http://support.microsoft.com/kb/905420/ ) List of bugs that are fixed in Microsoft Operations Manager 2005 service packs

For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

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