Article ID: 892500 - View products that this article applies to.
After you install Microsoft Windows Server 2003 Service Pack 1 (SP1), programs that use DCOM do not work correctly. For example, if the server that you installed Windows Server 2003 SP1 on is also a backup server, Veritas Backup Exec 8.6 stops and cannot run backup tasks.
This issue occurs because the default Component Object Model (COM) permissions are changed in Windows Server 2003 SP1. The new COM permissions restrict remote calls that are not authenticated. The COM program may work locally, but the remote calls that are not authenticated fail. By default, only members of the Administrators group have the Remote Activation permission and the Launch permissions. This change prevents user accounts that do not belong to the Administrators group from starting COM components.
Before you follow the steps in this section that describe how to resolve this issue, you must first confirm that you are experiencing this permissions issue.
Confirm that you are experiencing this permissions issueImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
You can confirm that you are experiencing this permissions issue by turning on DCOM error logging. You can enable error logging by changing the registry and then restarting the DCOM process that you want to examine. The DCOM process that you want to examine determines whether you have to restart the computer. To turn on DCOM error logging, follow these steps:
You can turn off DCOM error logging by changing the ActivationFailureLoggingLevel value and the CallFailureLoggingLevel value to zero.
Resolve the permissions issueIf you confirm that you are experiencing this permissions issue, resolve the permissions issue by following these steps:
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