The Windows Media Center Extender service cannot create the sub-desktop session on a Windows XP Media Center Edition 2005-based computer

Article ID: 895961 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You set up the Media Center Extender for Windows XP Media Center Edition on a Windows XP Media Center Edition 2005-based computer. The Media Center Extender service creates a Media Center Extender connection to the sub-desktop session. However, the Media Center Extender service cannot create the sub-desktop session until the Media Center Extender is enabled. Therefore, you have to enable the Media Center Extender before you use the Media Center Extender device.

Note The sub-desktop session to Windows XP Media Center Edition is a unique Windows session. This session is created and controlled by the Media Center Extender service.
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RESOLUTION

Update information

The following file is available for download from the Microsoft Download Center:

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Download
Download the Update for Windows XP (KB895961) package now.
(http://www.microsoft.com/downloads/details.aspx?FamilyId=2d651598-7afe-4bdf-aff8-38d2d09a86ea)


For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591
(http://support.microsoft.com/kb/119591/ )
How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have one of the following service packs installed to apply this hotfix:
  • Windows XP Service Pack 3 (SP3)
  • Windows XP Service Pack 2 (SP2)
For more information about how to obtain the latest Windows XP service pack, click the following article number to view the article in the Microsoft Knowledge Base:
322389
(http://support.microsoft.com/kb/322389/ )
How to obtain the latest Windows XP service pack

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP SP3
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File nameFile versionFile sizeDateTime
Termsrv.dll5.1.2600.5581295,42415-Apr-200815:17
Windows XP SP2
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File nameFile versionFile sizeDateTime
Termsrv.dll5.1.2600.3352295,42415-Apr-200814:53
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about Media Center Extender, visit the following Web site:
http://www.microsoft.com/windows/products/winfamily/mediacenter/features/extender.mspx
(http://www.microsoft.com/windows/products/winfamily/mediacenter/features/extender.mspx)
For more information about how to set up the Media Center Extender, visit the following Web site:
http://windowshelp.microsoft.com/Windows/en-us/Help/8076aff3-16ec-4751-9f57-d36e0ff407201033.mspx
(http://windowshelp.microsoft.com/Windows/en-us/Help/8076aff3-16ec-4751-9f57-d36e0ff407201033.mspx)
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/ )
Description of the standard terminology that is used to describe Microsoft software updates
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Properties

Article ID: 895961 - Last Review: October 9, 2011 - Revision: 4.0
APPLIES TO
  • Microsoft Windows XP Media Center Edition 2005
Keywords: 
kbfix kbexpertiseadvanced kbqfe kbhotfixserver KB895961
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