FIX: An access violation may occur when a deadlock graph is written to the error log in SQL Server 2000

Article translations Article translations
Article ID: 898626 - View products that this article applies to.
Bug #: 474363 (SQL Server 8.0)
Microsoft distributes Microsoft SQL Server 2000 fixes as one downloadable file. Because the fixes are cumulative, each new release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2000 fix release.
Expand all | Collapse all

On This Page

SUMMARY

This article describes the following about this hotfix release:
  • The issues that are fixed by this hotfix package
  • The prerequisites for installing the hotfix package
  • Information about whether you must restart the computer after you install the hotfix package
  • Information about whether the hotfix package is replaced by any other hotfix package
  • Information about whether you must make any registry changes
  • The files that are contained in the hotfix package

SYMPTOMS

Consider the following scenario:
  • You enable the 1204 trace flag in Microsoft SQL Server 2000 to identify SQL Server deadlock events.
  • A deadlock event occurs, and a deadlock graph is automatically written to the SQL Server error log.
In this scenario, SQL Server may generate an access violation under rare circumstances. Additionally, an access violation may occur in SQL Server when the deadlock graph is written to the error log.

For a list of all publicly released SQL Server 2000 Post-Service Pack 3a hotfixes, click the following article number to view the article in the Microsoft Knowledge Base:
810185 SQL Server 2000 hotfix update for SQL Server 2000 Service Pack 3 and 3a

CAUSE

This problem occurs because of a rare timing-related condition. You may experience this condition if a deadlock occurs. An access violation occurs if a Microsoft Distributed Transaction Coordinator (MSDTC) transaction is orphaned after a deadlock is detected but before that deadlock graph is written to the error log.

RESOLUTION

The installer does not install this hotfix correctly on x64-based systems. This installation issue occurs when the following conditions are true:
  • The system uses the Advanced Micro Devices (AMD) AMD64 processor architecture or the Intel Extended Memory 64 Technology (EM64T) processor architecture.

    Note This issue does not occur on systems that use the Intel Itanium processor architecture.
  • The system is running a 64-bit version of the Microsoft Windows Server operating system.
  • The system is running a 32-bit version of SQL Server 2000.
We have corrected this installation issue in later builds of SQL Server 2000, starting with version 8.00.2244. When a customer who is running SQL Server 2000 on an x64-based system requests this hotfix, we will provide a build that includes this hotfix and that can be installed correctly on an x64-based system. The build that we provide will be version 8.00.2244 or a later version.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have SQL Server 2000 SP4 installed to apply this hotfix.

For more information about how to obtain SQL Server 2000 Service Pack 4, click the following article number to view the article in the Microsoft Knowledge Base:
290211 How to obtain the latest SQL Server 2000 service pack

Restart information

You do not have to restart the computer after you apply this hotfix. However, SQL Server 2000 automatically restarts when you apply this hotfix.

Registry information

You do not have to change the registry when you apply this hotfix.

Hotfix file information

This hotfix contains only those files that are required to correct the problems that this article describes. This hotfix may not contain of all the files that you must have to fully update a product to the latest build.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
SQL Server 2000 32-bit versions
   Date         Time   Version         Size       File name
   -----------------------------------------------------------
   06-Jun-2005  22:46  8.11.50523.0      239,104  Mssdi98.dll      
   12-Jul-2005  17:23  2000.80.2148.0    430,080  Pfclnt80.dll     
   08-Jul-2005  01:50  2000.80.2148.0    323,584  Sqlagent.exe     
   08-Jul-2005  02:51  2000.80.2148.0    118,784  Sqldiag.exe      
   08-Jul-2005  02:09  2000.80.2148.0    102,400  Sqlfth75.dll     
   08-Jul-2005  16:07  2000.80.2148.0  9,154,560  Sqlservr.exe  
SQL Server 2000 64-bit version
   Date         Time   Version         Size        File name     Platform
   ----------------------------------------------------------------------
   06-Jun-2005  22:46  8.11.50523.0       758,784  Mssdi98.dll   IA-64
   08-Jul-2005  16:22  2000.80.2148.0   1,187,840  Pfclnt80.dll  IA-64
   08-Jul-2005  17:10  2000.80.2148.0   1,061,376  Sqlagent.exe  IA-64
   08-Jul-2005  16:33  2000.80.2148.0     334,336  Sqldiag.exe   IA-64
   08-Jul-2005  16:24  2000.80.2148.0     246,784  Sqlfth75.dll  IA-64
   08-Jul-2005  22:14  2000.80.2148.0  24,935,424  Sqlservr.exe  IA-64
Note Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.

WORKAROUND

To work around this problem, disable the 1204 trace flag in SQL Server. For more information about how to enable or disable tracing in SQL Server 2000, see SQL Server Books Online.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the naming schema for Microsoft SQL Server updates, click the following article number to view the article in the Microsoft Knowledge Base:
822499 New naming schema for Microsoft SQL Server software update packages
For more information about the terminology that Microsoft uses when it corrects software after the software is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about how to troubleshoot a deadlock in SQL Server 2000, click the following article number to view the article in the Microsoft Knowledge Base:
832524 SQL Server technical bulletin - How to resolve a deadlock

Properties

Article ID: 898626 - Last Review: November 2, 2007 - Revision: 2.6
APPLIES TO
  • Microsoft SQL Server 2000 Enterprise Edition 64-bit
  • Microsoft SQL Server 2000 Desktop Engine (Windows)
  • Microsoft SQL Server 2000 Developer Edition
  • Microsoft SQL Server 2000 Enterprise Edition
  • Microsoft SQL Server 2000 Personal Edition
  • Microsoft SQL Server 2000 Standard Edition
  • Microsoft SQL Server 2000, Workgroup Edition
Keywords: 
kbautohotfix kbbug kbfix kbhotfixserver kbqfe KB898626

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com