Error message when you use MMC 3.0: "MMC has detected error in a snap-in"

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Article ID: 915797 - View products that this article applies to.
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SYMPTOMS

When you try to expand the Scripts (Startup/Shutdown) node in the Group Policy Object Editor tool, you may receive the following error message:
MMC has detected an error in a snap-in. It is recommended that you shut down and restart MMC
This error message contains the following options:
Report this error to Microsoft and then shut down MMC
Continue running and ignore errors with this snap-in for the rest of the session
Continue running and always ignore errors with this snap-in, regardless of user or session

CAUSE

This problem may occur when Microsoft Management Console (MMC) 3.0 is installed on the computer. MMC 3.0 has a new feature that tracks memory-related errors in snap-ins. Therefore, MMC 3.0 detects a memory-related error in the Group Policy Object Editor tool that had been previously undetected.

Because the error described in the symptoms section does not affect any functionality, the error was not detected in earlier versions of MMC.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, 32-bit versions
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File nameFile versionFile sizeDateTimePlatform
Gptext.dll5.2.3790.2656235,00809-Mar-200612:28x86
Windows Server 2003, x64 versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Gptext.dll5.2.3790.2656326,65609-Mar-200623:37x64SP1SP1QFE
Wgptext.dll5.2.3790.2656235,00809-Mar-200623:37x86SP1WOW
Windows Server 2003, IA-64 versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Gptext.dll5.2.3790.2656569,34409-Mar-200623:37IA-64SP1SP1QFE
Wgptext.dll5.2.3790.2656235,00809-Mar-200623:37x86SP1WOW

WORKAROUND

To work around this problem, click Continue running and always ignore errors with this snap-in, regardless of user or session, and then click OK to accept your selection. The error message will not appear again for this error in the Group Policy Object Editor tool.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 915797 - Last Review: October 9, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
Keywords: 
kbautohotfix kbwinserv2003sp2fix kbqfe kbhotfixserver kbwinserv2003presp2fix kbbug kbfix KB915797

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