Article ID: 916085 - View products that this article applies to.
When you use the Microsoft Exchange Server Mailbox Merge Wizard (ExMerge) to export a mailbox to a personal folder (.pst) file, you receive one of the following error messages.
Error message 1
Error message 2
The item could not be moved.
This problem occurs if the following conditions are true:
The messages/folders could not be moved.
This problem occurs because the ExMerge tool does not support Unicode .pst files. Unicode is the default .pst file format in Outlook 2003. This allows for a .pst file size of 20 GB. If you export data from Outlook 2003 by using the ExMerge tool, ExMerge exports the data in American National Standards Institute (ANSI) format. This format allows for a .pst file that is less than 2 GB.
To work around this problem, perform one of the following actions:
(http://support.microsoft.com/kb/823176/ )How to recover or to restore a single mailbox in Exchange Server 2003
For more information about how to obtain the ExMerge tool, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyID=429163ec-dcdf-47dc-96da-1c12d67327d5&DisplayLang=enThe download package for the ExMerge tool includes the ExMerge help document (Exmerge.doc). This document contains more information about how to configure and use the ExMerge tool.
Outlook 2003 uses a different format and has a larger overall size limit for .pst files than do earlier versions of Microsoft Outlook. In Microsoft Outlook 2002 and in earlier versions of Outlook, .pst files are in ANSI format. For more information about the .pst format and size limits in Outlook 2003, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/830336/ )The .pst file has a different format and folder size limit in Outlook 2003