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Windows Explorer stops responding on a Windows Vista-based computer when you try to open a file or a folder that resides on a Sony Ultra Portable universal serial bus drive
Article ID: 930092 - View products that this article applies to.
When you try to open a file or a folder on an external Sony Ultra Portable universal serial bus (USB) drive (model VGP-UHDP04) that is connected to a Windows Vista-based computer, you cannot access the file or the folder. Additionally, Windows Explorer stops responding. This problem occurs after you wake the Windows Vista-based computer from hibernation.
This issue occurs because the USB port on the Windows Vista-based computer cannot detect the device speed of the USB drive.
To work around this issue, use one of the following methods.
Method 1Disconnect the USB drive before you put the Windows Vista-based computer in hibernation.
Method 2Disable hibernation on the Windows Vista-based computer. To do this, follow these steps:
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Article ID: 930092 - Last Review: March 15, 2007 - Revision: 1.4