Article ID: 930465 - View products that this article applies to.
When you try to connect to the SoftGrid Management Web Service server from the SoftGrid Management Console, you receive the following error message:
When this issue occurs, an entry that resembles the following is logged in the SoftGrid Management Console log file (Sftmmc.log):
Unable to contact the SoftGrid system.
Please make sure that the hostname is correct and the SoftGrid Management Web Service is active.
Error code: 0000C81B
No information is available at this time.
This issue may occur if one of the following conditions is true:
To resolve this issue, use one of the following methods, as appropriate for your situation.
Method 1: Confirm that the ASP.NET Web service extension is set to AllowThe following steps apply to the SoftGrid Management Web Service being installed on the Microsoft Windows Server 2003 operating system:
Method 2: If the .NET Framework was installed before IISThis following steps apply to the SoftGrid Management Web Service being installed on the Microsoft Windows Server 2000 operating system. Follow these steps to register the .NET Framework with IIS:
Method 3: If Windows SharePoint Services is installed on the same Web site as the SoftGrid Management Web ServiceWhen Microsoft Windows SharePoint Services 2.0 is installed, it adds the stsfltr ISAPI filter to the Web site. This causes the SoftGrid Management Console to fail to connect to the SoftGrid Management Web Service. If the ISAPI filter is removed, the SoftGrid Management Console will connect to the SoftGrid Management Web Service. However, you will be unable to connect to the Windows SharePoint Services site. To work around the issue, move the SoftGrid Management Web Service to a new Web site on the same server. For more information about how to move the SoftGrid Management Web Service to a new Web site on the same server, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/931809/ )How to create a new Web site for the SoftGrid Management Web Service
Method 4: If the IIS UrlScan tool from the IIS Lockdown Tool is installed on the SoftGrid Management Web Service server and denies the POST verbReview the effect of allowing the POST verb in your environment before you follow these steps: