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Error message when you try to start an application in Microsoft SoftGrid "Error code: xxxxxx-xxxxxx0A-1000000B"

Article ID: 930619 - View products that this article applies to.

SYMPTOMS

When you start an application in Microsoft SoftGrid, or you update a Desktop Configuration Server from SoftGrid Client Management, you may receive the following error message:

The SoftGrid Client could not launch {application}.
The SoftGrid Client is operating in offline mode and cannot perform the operation requested. Please disable offline mode, ensure you can connect to the SoftGrid Server and retry the operation. If the problem persists, please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx0A-1000000B

The SoftGrid Client could not update desktop configuration information from the server {server_name}.
The SoftGrid Client is operating in offline mode and cannot perform the operation requested. Please disable offline mode, ensure you can connect to the SoftGrid Server and retry the operation. If the problem persists, please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx0A-1000000B

Additionally, the following errors are logged.

In the SoftGrid Client log file (Sftlog.txt)

The SoftGrid client could not connect to stream URL '{protocol}://{server}:{port}/{path}/{filename}.sft' (FS status: xxxxxx0A-1000000B).
The client was unable to connect to a SoftGrid server (rc xxxxxx0A-1000000B)

In the SoftGrid Virtual Application Server log file (Sft-server.log)

41510 "Certification verification failed. unable to get local issuer certificate."
41511 "Failed to accept a secure connection."