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Error message when you stream an application or you start the Microsoft Softgrid Client: "Error code: xxxxxx-xxxxxx12-00006002"

Article ID: 930621 - View products that this article applies to.

SYMPTOMS

When you stream an application or you start the Microsoft SoftGrid Client, you may receive the following error message:

The SoftGrid Client could not be started.
An unexpected error was encountered. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx12-00006002

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CAUSE

This problem occurs because one of the following conditions is true:

The SoftGrid Client service is not started.
The Shortcut.dat file is corrupted.

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Microsoft Knowledge Base articles 931097 and 931096 discuss methods that may resolve this problem. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

931097

(http://support.microsoft.com/kb/931097/ )

Error message when you try to start the SoftGrid Client service: "Error 1068"

931096

(http://support.microsoft.com/kb/931096/ )

SoftGrid Client service fails to start with "Error 1114"

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WORKAROUND

Cause 2: The Shortcut.dat file is corrupted

To work around this problem, manually remove the Shortcut.dat file. This problem has been fixed in version 3.1.2.14 and in later versions of the SoftGrid Client.

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