Article ID: 930701 - View products that this article applies to.
When you try to start an application on a computer that is running the SoftGrid Client, you receive the following error message:
Additionally, the following error is logged in the SoftGrid Client log file:
The SoftGrid Client could not launch ApplicationName.
The SoftGrid Client could not apply your group policy to the virtual environment for this application. Please report the following error code to your System
Administrator. Error code: xxxxxx-xxxxxx04-00001109
Moreover, the following error is logged in he SoftGrid Virtual Application Server log file:
The client could not apply group policy from Path\FileName.pol (rc xxxxxx04-00001109)
No information is logged to sft-server.log for this error code.
This issue may occur if a Group Policy settings file is corrupted. Specifically, this issue may occur if the Ntuser.pol file is corrupted or if the Registry.pol file is corrupted.
Note You can find the Ntuser.pol file in one of the following locations:
%AllUsersProfile%\Ntuser.polYou can find the Registry.pol file in one of the following locations:
To resolve this issue, determine the location of the corrupted .pol file and re-create it. To do this, follow these steps: