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Error message when you start a SoftGrid Client 4.x program: "The SoftGrid Client could not launch the application you requested. Error code: <xxxxxx-xxxxxx>45-0000000D"
Article ID: 930709 - View products that this article applies to.
When you start a Microsoft SoftGrid Client 4.x program, the program does not start. Additionally, you receive the following error message:
Additionally, the following error message is logged in the SoftGrid Client log file (Sftlog.txt):
The SoftGrid Client could not launch the application you requested.
The SoftGrid Client encountered an error parsing the specified XML file. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx45-0000000D
XML parsing error near line line_number
The SoftGrid Client could not parse the OSD file 'path\filename.osd'
Reason: XML parsing failure (rc xxxxxx05-0000000D)
The app manager could not create an application from 'path\filename.osd' (rc xxxxxx45-0000000D).
This issue occurs if the following conditions are true:
To resolve this issue, use one of the following methods, as appropriate for your situation.
Method 1: Determine whether the program version contains an alphanumeric characterProgram versions must contain an alphanumeric character. If you add a program to the SoftGrid Management Console without typing an alphanumeric character for the program version, the program will not start.
For example, this issue can occur when you press the SPACEBAR one time instead of typing an alphanumeric character.
To determine whether the program version contains an alphanumeric character, and to add an alphanumeric character as needed, follow these steps:
Method 2: Determine whether the .osd file contains invalid XML codeTo do this, and to correct the invalid XML code as needed, follow these steps: