Error message when you start a SoftGrid Client 4.x program: "The SoftGrid Client could not launch the application you requested. Error code: <xxxxxx-xxxxxx>45-0000000D"

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Article ID: 930709 - View products that this article applies to.
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SYMPTOMS

When you start a Microsoft SoftGrid Client 4.x program, the program does not start. Additionally, you receive the following error message:
The SoftGrid Client could not launch the application you requested.
The SoftGrid Client encountered an error parsing the specified XML file. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx45-0000000D
Additionally, the following error message is logged in the SoftGrid Client log file (Sftlog.txt):
XML parsing error near line line_number
The SoftGrid Client could not parse the OSD file 'path\filename.osd'
Reason: XML parsing failure (rc xxxxxx05-0000000D)
The app manager could not create an application from 'path\filename.osd' (rc xxxxxx45-0000000D).

CAUSE

This issue occurs if the following conditions are true:
  • A program version does not contain an alphanumeric character.
  • The .osd file contains invalid XML code.

RESOLUTION

To resolve this issue, use one of the following methods, as appropriate for your situation.

Method 1: Determine whether the program version contains an alphanumeric character

Program versions must contain an alphanumeric character. If you add a program to the SoftGrid Management Console without typing an alphanumeric character for the program version, the program will not start.

For example, this issue can occur when you press the SPACEBAR one time instead of typing an alphanumeric character.

To determine whether the program version contains an alphanumeric character, and to add an alphanumeric character as needed, follow these steps:
  1. Click Start, point to All Programs, point to Administrative Tools, and then click SoftGrid Management Console.
  2. Expand SoftGrid Systems, expand server_name, and then expand Applications.
  3. Examine the Version column for a program version that appears to be blank. If you find a program whose version appears to be blank, right-click the program, and then click Properties.
  4. In the Version box, type a version. For example, type 1.0.
  5. Locate the .osd file that is specified in the OSD Path field.
  6. Open the .osd file by using a text editor such as Notepad.
  7. Type the version that you typed in step 4 in the VERSION="" attribute of the <SOFTPKG> element, as follows:
    <SOFTPKG NAME="Default SoftGrid Application" VERSION="1.0">
  8. Save the .osd file, and then exit the text editor.
  9. Exit the SoftGrid Management Console.

Method 2: Determine whether the .osd file contains invalid XML code

To do this, and to correct the invalid XML code as needed, follow these steps:
  1. Click Start, point to All Programs, point to Administrative Tools, and then click SoftGrid Management Console.
  2. Expand SoftGrid Systems, expand server_name, and then expand Applications.
  3. Right-click the program that does not start, and then click Properties.
  4. Locate the .osd file that is specified in the OSD Path field.
  5. Copy the .osd file to an .xml file.
  6. Open the .xml file by using a Web browser. The Web browser may report the line number and column in which the error occurred.

    For example, the following code indicates that the "Default SoftGrid Application" program does not start because of the ampersand character (&) in the version.
    Whitespace is not allowed at this location. Error processing resource 'file://filename.XML'
    <APP NAME="Default SoftGrid Application" VERSION="1.0 & 2.0" OSD="DefaultApp.osd" ICON="DefaultApp.ico">
    -------------------------------------------------------------------------^
  7. Open the .osd file by using a text editor such as Notepad.
  8. Correct the invalid XML.

    For example, remove the ampersand character from the VERSION="" attribute of the <SOFTPKG> element.
  9. Save the .osd file, and then exit the text editor.
  10. Exit SoftGrid Management Console.

Properties

Article ID: 930709 - Last Review: March 22, 2007 - Revision: 2.0
APPLIES TO
  • Microsoft SoftGrid for Terminal Services
  • Microsoft SoftGrid for Windows Desktops
Keywords: 
kbexpertiseinter kbtshoot KB930709

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