Error message when you start an application in Microsoft SoftGrid "Error code: xxxxxx-xxxxxx44-00000009"

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Article ID: 930719 - View products that this article applies to.
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SYMPTOMS

When you start an application in Microsoft SoftGrid, you may receive the following error message:
The OSD file has an invalid VALUE attribute under the VM element. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx44-00000009
Additionally, the following error message is logged in the SoftGrid Client log file (Sftlog.txt):
The SoftGrid Client could not parse the OSD file '{path}\{filename}.osd'
Reason: No valid implementation for this machine (rc xxxxxx04-00000009)
The app manager could not create an application from '{path}\{filename}.osd' (rc xxxxxx44-00000009).

CAUSE

This problem may occur when the application VM value is missing. The application VM value is specified by the VALUE attribute of the VM element in the .osd file. If the VALUE attribute is not Win16 or Win32, an error occurs.

RESOLUTION

To correct this problem, use a text editor or the SoftGrid Sequencer to update the .osd file.

How to use a text editor to update the .osd file

  1. Open the .osd file by using a text editor, such as Notepad.
  2. Type Win16 or Win32 for the VALUE="" attribute of the VM element as shown in the following example.
     
    <SOFTPKG>
      <IMPLEMENTATION>
        <VM VALUE="Win32">
          <SUBSYSTEM VALUE="windows"/>
        </VM>
      </IMPLEMENTATION>
    </SOFTPKG>
  3. Save the .osd file, and then exit the text editor.

How to use the SoftGrid Sequencer to update the .osd file

  1. Copy the sequence to the sequencing station.
  2. Start the SoftGrid Sequencer.
  3. Click File, click Open, and then open the sequence.
  4. Click the OSD tab.
  5. From the list, select the application to update.
  6. Expand SOFTPKG, expand IMPLEMENTATION, and then click VM.
  7. If VALUE does not exist, right-click VM, point to Attributes, and then click Add VALUE.
  8. For the VALUE value, select Win16 or Win32.
  9. Click File, and then click Save.
  10. Copy the updated .osd file to the SoftGrid Virtual Application Server.

    Important Copy only the updated .osd file. Do not copy the following files:
    • .ico files
    • .sft files
    • .sprj files
    • Other .osd files

Properties

Article ID: 930719 - Last Review: March 16, 2007 - Revision: 2.1
APPLIES TO
  • Microsoft SoftGrid for Terminal Services
  • Microsoft SoftGrid for Windows Desktops
Keywords: 
kbtshoot kbexpertiseinter KB930719

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