Error message in Microsoft SoftGrid when you try to load an application: "Error code: xxxxxx-xxxxxx04-00000C15"

Article translations Article translations
Article ID: 930836 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

When you try to load an application by using Microsoft SoftGrid Client, the applications does not load, and you receive an error message that resembles the following:
The SoftGrid Client could not load <application_name>
The application name you specified is ambiguous. Please use the full name and version for the application.
Error code: <xxxxxx-xxxxxx>04-00000C15

CAUSE

This behavior can occur if the following conditions are true:
  • You try to load an application at a command prompt by using Sftmime.exe.
  • The application name that you specify matches the application name of another application in the cache.
  • The application name matches the application name plus the version number of another application in the cache.
When you use Sftmime.exe at a command prompt, it checks for a matching application name in the cache or for an application name plus the version number in the cache. If it finds more than one match, Sftmime.exe will fail.

For example, you run the following command at the command prompt by using Sftmime.exe:
sftmime.exe /load app:"<SoftGrid Example Application>"
In this case, Sftmime.exe will check the cache for a matching application name of <SoftGrid Example Application>. It will then check for a matching application name plus a version number such as <SoftGrid Example Application Version_Number>. If it finds more than one of either name, Sftmime.exe will fail. The following table illustrates the outcomes:
Collapse this tableExpand this table
Application NameApplication VersionOutcome
SoftGrid Example Application7.0Failure: sftmim.exe /load app:"<SoftGrid Example Application>"
Success: sftmim.exe /load app:"<SoftGrid Example Application 7.0>"
SoftGrid Example Application8.0Failure: sftmim.exe /load app:"<SoftGrid Example Application>"
Success: sftmim.exe /load app:"<SoftGrid Example Application 8.0>"
Additionally, for example, you run the following command at the command prompt by using Sftmime.exe:
sftmime.exe /load app:"<SoftGrid Example Application 7.0>"
In this case, Sftmime.exe will check the cache for a matching application name of <SoftGrid Example Application 7.0>. It will then check for the following matching application name plus a version number, SoftGrid Example Application 7.0. If it finds more than one example of either name, Sftmime.exe will fail. The following table illustrates the outcomes:
Collapse this tableExpand this table
Application NameApplication VersionOutcome
SoftGrid Example Application7.0Failure: sftmim.exe /load app:"<SoftGrid Example Application 7.0>"
Success: sftmim.exe /load app:"<SoftGrid Example Application>"
SoftGrid Example Application 7.0for SalesFailure: sftmim.exe /load app:"<SoftGrid Example Application 7.0>"
Success: sftmim.exe /load app:"<SoftGrid Example Application 7.0 for Sales>"

RESOLUTION

Make sure that duplicate names for applications that fit the examples in the "Cause" section do not exist in the cache. Additionally, make sure that you type the full name and the version of the application to avoid possible name collisions.

Properties

Article ID: 930836 - Last Review: May 14, 2007 - Revision: 2.0
APPLIES TO
  • Microsoft SoftGrid for Terminal Services
  • Microsoft SoftGrid for Windows Desktops
Keywords: 
kbexpertiseinter kbtshoot KB930836

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com