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Error message when you upgrade the SoftGrid Virtual Application Server: "The installation program encountered an error"
Article ID: 930950 - View products that this article applies to.
When you upgrade the SoftGrid Virtual Application Server, the upgrade is not completed successfully. Additionally, you receive the following error message:
The installation program encountered an error attempting to execute a database statement. Cannot insert the value NULL into column 'package_id', table 'SOFTRICITY.dbo.APPLICATIONS'; column does not allow nulls. UPDATE fails.
This issue may occur when you upgrade version 3.x of the server to version 4.x, and when the server already contains version 4.x sequences.
To work around this issue, use the SoftGrid Management Console to remove the version 4.x sequences. Then, perform the upgrade.
After the upgrade process is complete, use the SoftGrid Management Console to re-add the sequences.