Article ID: 931094 - View products that this article applies to.
When you try to install the SoftGrid Virtual Application Server, you receive the following error message:
An error occurred while attempting to connect to the database:
([Microsoft][ODBC SQL Server Driver][DBNETLIB]General network error. Check your network documentation.)
This problem may occur if the database server is running Microsoft SQL Server 2005. By default, SQL Server 2005 disables the TCP/IP protocol for the server instance.
To determine whether the TCP/IP protocol is disabled, follow these steps: