Article ID: 931106 - View products that this article applies to.
When you install the Microsoft SoftGrid Virtual Application Server, the installation fails. You receive the following error message:
The installation program was unable to connect to the database using the provided user name and password. Please verify that the provided information is correct, or select Cancel to abort the installation process.
This problem may occur if the following conditions are true:
Verify that the Administrator account and the password are correct. If this problem still occurs, follow these steps: