Article ID: 931122 - View products that this article applies to.
When you try to start Microsoft SoftGrid, the program does not respond and you receive the following error message:
When this problem occurs, the following entry is logged in the SoftGrid Client log file (Sftlog.txt): Additionally, the following entry is logged in the SoftGrid Virtual Application Server log file (Sft-server.log):
The SoftGrid Client could not launch the application you requested.
The SoftGrid Client cannot determine whether you are trying to launch an application or what type of application you would like to launch because there did not seem to be an OSD file on the command line. Please check the command you specified and try again.
Error code: xxxxxx-xxxxxx01-00031007
This problem can occur if the following conditions are true:
This condition is typical when a user creates a custom shortcut to an application that is later removed from the SoftGrid Client cache.
For more information about the command-line parameters for Sfttray.exe, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/930964/ )SFTTRAY 3.x command-line options