Error message when you try to associate a file with a SoftGrid-enabled application: "Error code: xxxxxx-xxxxxx01-00031009"

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Article ID: 931162 - View products that this article applies to.
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SYMPTOMS

When you try to associate a file with a SoftGrid-enabled application, the SoftGrid Client reports the following error message:
The SoftGrid Client could not launch the application you requested.
The launch was canceled because you did not select an application to be used to open your document.
Error code: xxxxxx-xxxxxx01-00031009
Therefore, the application does not start as expected.

CAUSE

This problem occurs in the following scenario:
  • When a file that is not associated with a SoftGrid file type is opened in the Softricity SoftGrid Client Tray, the "SoftGrid – New File Type" window is displayed. If you click Cancel in this situation, the error code that is described in the "Symptoms" section is displayed.

Properties

Article ID: 931162 - Last Review: May 14, 2007 - Revision: 2.0
APPLIES TO
  • Microsoft SoftGrid for Terminal Services
  • Microsoft SoftGrid for Windows Desktops
Keywords: 
kbtshoot kbexpertiseinter KB931162

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