Error message when you run a report from the SoftGrid Management Console: "The request failed with HTTP status 401" or "The request failed with HTTP status 404"

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Article ID: 931167 - View products that this article applies to.
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SYMPTOMS

When you run a report from the SoftGrid Management Console, you receive one of the following error messages:
The request failed with HTTP status 401: Unauthorized
The request failed with HTTP status 404: Not Found.

MORE INFORMATION

This problem may occur if one of the following conditions is true:
  • The ASP.NET worker-process account does not have at least read permissions to the .asmx files that reside in the following location:
    %ProgramFiles%\Softricity\SoftGrid Reporting Service
    To assign read permissions to the ASP.NET worker-process account, follow these steps on the SoftGrid Management Web Service server:
    1. Locate the following directory:
      %ProgramFiles%\Softricity\SoftGrid Reporting Service
    2. Right-click each .asmx file, and then click Properties.
    3. Click the Security tab.
    4. Add read permissions to the appropriate ASP.NET worker-process account. (See the ASP.NET worker-process account table later in the "More Information" section.)
  • The SoftGridReporting virtual directory does not exist.
For more information about how to resolve this problem, click the following article number to view the article in the Microsoft Knowledge Base:
931810 How to create virtual directories in SoftGrid Management Web Service

ASP.NET worker-process account

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Operating systemRoleASP.NET worker-process account
Windows 2000 ServerMember serverASP.NET machine account (computer name\ASPNET)
Windows Server 2003Member serverASP.NET machine account (computer name\ASPNET)
Windows 2000 ServerDomain controllerLaunch IIS process account (domain name\IWAM_computer name)
Windows Server 2003Domain controllerNETWORK SERVICE
For more information about the ASP.NET worker-process account permissions and about IIS 6.0, click the following article number to view the article in the Microsoft Knowledge Base:
812614 Default permissions and user rights for IIS 6.0

Properties

Article ID: 931167 - Last Review: May 7, 2007 - Revision: 2.0
APPLIES TO
  • Microsoft SoftGrid for Terminal Services
  • Microsoft SoftGrid for Windows Desktops
Keywords: 
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