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Error message when you try to upgrade the SoftGrid Client: "Another version of this product is already installed"

Article ID: 931171 - View products that this article applies to.

SYMPTOMS

You double-click the .msi file to try to upgrade the Microsoft SoftGrid Client. However, this upgrade is not successful, and you receive the following error message:

Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Program on the Control Panel.

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CAUSE

You cannot double-click the .msi file and successfully upgrade the SoftGrid Client.

RESOLUTION

To upgrade the SoftGrid Client, use one of the following methods.

Method 1

Upgrade the SoftGrid Client by using command-line parameters to execute the .mis file. For example, run the following command at a command prompt:

msiexec.exe /i "softgrid-xx-setup.msi" REINSTALL=ALL REINSTALLMODE=vomus

Note You must type either TS for Terminal Services client or WD for Windows Desktops client instead of the "xx" in the command example.

Method 2

Double-click the softgrid-xx-setup.exe file to upgrade the SoftGrid Client manually.

Method 3

Double-click the .msp file to upgrade the SoftGrid Client manually. Or use command-line parameters to execute the .msp file. For example, run the following command at a command prompt:

msiexec.exe /p "softgrid-xx-HFxxxxxxxxxx.msp" REINSTALL=ALL REINSTALLMODE=omus /qn

Note You must type either TS for Terminal Services client or WD for Windows Desktops client instead of the "xx" in the command example. Also, The "xxxxxxxxxx" in the command represents the product version number for the update file. For example, if the product version number is 3.1.0.333, you must type 0301000333 instead of "xxxxxxxxxx."

MORE INFORMATION

For more information about the SoftGrid Client command-line parameters, click the following article number to view the article in the Microsoft Knowledge Base:

930848

(http://support.microsoft.com/kb/930848/ )

SoftGrid Client 3.x command-line installation parameters

For more information about the terms of use, click the following link:

http://support.microsoft.com/tou/

(http://support.microsoft.com/tou/)

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