Error message when you try to run a report from the SoftGrid Management Console: "Failed to initialize the SoftGrid Reporting service"

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Article ID: 931173 - View products that this article applies to.
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SYMPTOMS

You try to run a report from the Microsoft SoftGrid Management Console. However, you are unable run a report successfully, and you receive an error message that resembles the following:
Failed to initialize the SoftGrid Reporting service.
Please make sure the SoftGrid Reporting service is properly configured.

CAUSE

This issue can occur if either of the following conditions is true:
  • The Microsoft ASP.NET worker process account is not assigned at least Read file permissions for the SftReporting.udl file.
  • The SftReporting.udl file does not exist.
For more information about the ASP.NET worker process account permissions and Internet Information Services (IIS) 6.0, click the following article number to view the article in the Microsoft Knowledge Base:
812614 Default permissions and user rights for IIS 6.0

RESOLUTION

To resolve this issue, use one or more of the following methods.

Method 1: Make sure that appropriate permissions are assigned

On the Microsoft SoftGrid Management Web Service server, follow these steps:
  1. Locate the SftReporting.udl file in the following path:
    %ProgramFiles%\Softricity\SoftGrid Reporting Service
  2. Right-click SftReporting.udl, and then click Properties.
  3. Click the Security tab.
  4. Add the appropriate ASP.NET worker process account together with Read permissions.

    Note See the "ASP.NET worker process account" table for more information.
ASP.NET worker process account
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OperatingSystem roleASP.NET worker process account
Windows 2000 ServerMember ServerASP.NET Machine Account (computer name\ASPNET)
Windows Server 2003Member ServerASP.NET Machine Account (computer name\ASPNET)
Windows 2000 ServerDomain ControllerLaunch IIS Process Account (domain name\IWAM_computer name)
Windows Server 2003Domain ControllerNETWORK SERVICE

Method 2: Make sure that the SftReporting.udl file exists

For more information about how to validate and to create the SftReporting.udl file, click the following article number to view the article in the Microsoft Knowledge Base:
931178 How to validate and create the SftReporting.udl file

Properties

Article ID: 931173 - Last Review: May 10, 2007 - Revision: 2.0
APPLIES TO
  • Microsoft SoftGrid for Terminal Services
  • Microsoft SoftGrid for Windows Desktops
Keywords: 
kbexpertiseinter kbtshoot KB931173

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