Article ID: 931253 - View products that this article applies to.
When you try to update a Desktop Configuration server, the update operation fails. And, you receive the following error message:
Additionally, the following text is logged in the SoftGrid Client log file (Sftlog.txt):
The SoftGrid Client failed to download MIME information from server_name.
The server could not authorize you to access the requested data. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx07-000DF006
No information is available at this time.And, the following error is logged in the SoftGrid Virtual Application Server log file (Sft-server.log):
41994 "Authentication denied for address ip_address:port. User not authorized for access to provider."
41998 "The connection has not been authenticated."
This issue can have one of the following causes.
Cause 1This issue may occur if the user who is performing the update operation does not have access to the Provider policy. When the SoftGrid Client is updated against the SoftGrid Virtual Application Server (SGVAS), the SGVAS checks the server groups to which the SGVAS has been added. Then, it checks the Provider policies that are assigned to the server groups. If the user is not a member of a group that is listed on the Group Assignments tab of one of the Provider policies, the update operation will fail.
Cause 2This issue may occur if the following conditions are true:
Cause 3This issue may occur if the Provider policy is not configured for Authentication. The update operation is not supported if the Provider policy is not configured for Authentication. To determine whether the Provider policy is configured for authentication, click the Provider Pipeline tab of the policy. If the Authentication check box is selected, the provider policy is configured for authentication.