Error message when you try to start or to load an application in SoftGrid Client: "An unexpected error occurred. Error code: xxxxxx-xxxxxx07-000D3002"

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Article ID: 931580 - View products that this article applies to.
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SYMPTOMS

When you try to start or to load an application in Microsoft SoftGrid Client, the operation is unsuccessful. Additionally, you receive one of the following error messages:
The SoftGrid Client could not launch application_name.
An unexpected error occurred. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx07-000D3002
The SoftGrid Client could not load application_name.
An unexpected error occurred. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx07-000D3002

CAUSE

This issue may occur if the following conditions are true:
  • The HREF attribute of the CODEBASE element of the .osd file does not contain a valid RTSP or RTSPS value.
  • You load the application from the command line by using the Sfttray.exe file.
  • The "file://" element that follows "/sftfile" contains some uppercase letters or is missing.

RESOLUTION

To resolve this issue, modify the .osd file by using a text editor such as Notepad to correct the RTSP or RTSPS value.

Examples of the RTSP and RTSPS values are as follows:
HREF="rtsp://%SFT_SOFTGRIDSERVER%:554/Softricity/sft_ea70.v1.sft"
HREF="rtsps://%SFT_SOFTGRIDSERVER%:332/Softricity/sft_ea70.v1.sft"

MORE INFORMATION

For more information about command-line options, click the following article number to view the article in the Microsoft Knowledge Base:
930965 How to import an .sft file from the command line in SoftGrid Client

Properties

Article ID: 931580 - Last Review: May 14, 2007 - Revision: 2.0
APPLIES TO
  • Microsoft SoftGrid for Terminal Services
  • Microsoft SoftGrid for Windows Desktops
Keywords: 
kbtshoot kbexpertiseinter KB931580

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