Error message when you try to access a mailbox by using a MAPI CDO-based application in Exchange Server 2003 Service Pack 2: "0x8004011D: Fail on Provider"

You try to access a mailbox on a computer that is running Microsoft Exchange Server 2003 Service Pack 2 (SP2) by using a MAPI Collaboration Data Objects (CDO)-based application. When you do this, you may receive the following error message:

Update information

The following file is available for download from the Microsoft Download Center:
Download the ExchangeMapiCdo.exe package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=E17E7F31-079A-43A9-BFF2-0A110307611E&displaylang=en) Release Date: December 13, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

Make sure that the following products are not installed:

• Microsoft Outlook
• Microsoft Exchange Server 2003 or an earlier version of Microsoft Exchange Server

You cannot install this software update on a system on which these products are installed.

Restart requirement

You do not have to restart the computer after you apply this software update.

Update replacement information

This software update does not replace a previously released software update.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Steps to reproduce the problem

The following procedure shows how a CDO-based application whose version is 06.05.7888 may cause this problem:

1. Create a mailbox on a server that is running Exchange Server 2003.
2. Create a session, and then use a CDO-based application to log on to the mailbox by using a temporary profile that uses any language. For example, use the following script.

   Dim objSession 'as Mapi.Session      
   Dim objmessages 'as Messages 
   Dim objinboxfolder 'as Folder 
   Dim strProfileinfo 'as string 
       
   Set objSession = CreateObject("MAPI.Session") 
   objSession.Logon ,,true,true,,true,"<servername>" & vbLf & "<mailbox>" 
            
   Set objinboxfolder = objSession.Inbox 
   Set objmessages = objinboxfolder.Messages 
        
   msgbox "Inbox message count: " & objmessages.count 
            
   'End the session 
   objSession.Logoff
   

3. Try to obtain a folder by using the GetInbox method or by using the GetDefaultFolder method.

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base: