SQL Server Setup fails unexpectedly when you try to install SQL Server 2005 Service Pack 2

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Article ID: 935297 - View products that this article applies to.
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SYMPTOMS

When you try to install Microsoft SQL Server 2005 Service Pack 2 (SP2), SQL Server Setup fails unexpectedly. Additionally, when you examine the Summary.txt file, you find the following information:
Product Installation Status
Product : Setup Support Files
Product Version (Previous): 3042
Product Version (Final) :
Status : Failure
Log File : C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Hotfix\Redist9_Hotfix_KB921896_SqlSupport.msi.log
Error Number : 1622
Error Description : Unable to install Windows Installer MSI file
Note The information in the Summary.txt file is not useful to diagnose the cause of this problem.

CAUSE

This problem occurs because the following folder that is used by the Setup program does not exist:
%PROGRAMFILES%\Microsoft SQL Server\90\Setup Bootstrap\LOG\Hotfix
This folder should have been created when you installed the original release version of SQL Server 2005. However, the folder may have been deleted or renamed before you install SQL Server 2005 SP2.

RESOLUTION

To resolve this issue, re-create the %PROGRAMFILES%\Microsoft SQL Server\90\Setup Bootstrap\LOG\Hotfix folder, and then reinstall SQL Server 2005 SP2.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 935297 - Last Review: November 20, 2007 - Revision: 2.2
APPLIES TO
  • Microsoft SQL Server 2005 Developer Edition
  • Microsoft SQL Server 2005 Enterprise Edition
  • Microsoft SQL Server 2005 Standard Edition
  • Microsoft SQL Server 2005 Standard X64 Edition
  • Microsoft SQL Server 2005 Standard Edition for Itanium-based Systems
  • Microsoft SQL Server 2005 Enterprise X64 Edition
  • Microsoft SQL Server 2005 Enterprise Edition for Itanium-based Systems
Keywords: 
kbexpertiseadvanced kbsql2005setup kbtshoot kbprb KB935297

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