The Conversation view is broken when the public folder is replicated between Exchange 2007 servers

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Article ID: 938130 - View products that this article applies to.
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SYMPTOMS

When you replicate a public folder between Microsoft Exchange Server 2007 servers, the Conversation view in Microsoft Office Outlook is broken by the replication.

For example, users of Server A post a message several times in a public folder. The message is posted by using different subjects. If users arrange messages by conversation in Outlook, those posts are grouped in the same conversation. When Server B has the replica of this public folder, the users of Server B find that the posts that have different subjects are not grouped in the same conversation.

CAUSE

This issue occurs because Exchange 2007 overwrites the PR_CONVERSATION_TOPIC property by using the PR_NORMALIZED_SUBJECT property when Exchange 2007 replicates public folder items.

RESOLUTION

To resolve this problem, install Update Rollup 5 for Exchange Server 2007. For more information about Update Rollup 5 for Exchange Server 2007, see the following Exchange Help topic:
Description of Update Rollup 5 for Exchange Server 2007
For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about the new naming schema for Exchange Server software update packages, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages

Properties

Article ID: 938130 - Last Review: October 30, 2007 - Revision: 1.6
APPLIES TO
  • Microsoft Exchange Server 2007 Standard Edition
  • Microsoft Exchange Server 2007 Enterprise Edition
Keywords: 
kbexpertiseinter kbqfe KB938130

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