The Single Instance Storage Groveler service stops unexpectedly during startup on a Windows Server 2003-based computer

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Article ID: 939383 - View products that this article applies to.
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Symptoms

On a Windows Server 2003-based computer, the Single Instance Storage Groveler service stops unexpectedly during startup. This problem occurs after Windows Server 2003 Service Pack 2 is installed.

When this problem occurs, the following event is logged in the System log:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Date: Date
Time: Time
User: N/A
Computer: ComputerName
Description:
The Single Instance Storage Groveler service terminated unexpectedly. It has done this n time(s).

Additionally, the following event log is logged in the Application log:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: Date
Time: Time
User: N/A
Computer: ComputerName
Description:
Faulting application grovel.exe, version 5.2.3790.3959, faulting module grovel.exe, version 5.2.3790.3959, fault address <FaultMemoryAddress>.

Cause

This problem occurs because the Single Instance Storage Groveler service tries to access an unallocated memory space. This behavior causes an access violation.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Restart requirement

You may have to restart the computer if the Single Instance Storage Groveler service is running.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with Service Pack 1, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Grovel.exe5.2.3790.299283,45616-Aug-200713:00x86
Windows Server 2003 with Service Pack 2, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Grovel.exe5.2.3790.413383,45616-Aug-200717:36x86
Windows Server 2003 with Service Pack 1, Itanium-based versions
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File nameFile versionFile sizeDateTimePlatform
Grovel.exe5.2.3790.2992247,80816-Aug-200708:13IA-64
Windows Server 2003 with Service Pack 2, Itanium-based versions
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File nameFile versionFile sizeDateTimePlatform
Grovel.exe5.2.3790.4133247,80816-Aug-200708:18IA-64
Windows Server 2003, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Grovel.exe5.2.3790.2992146,94416-Aug-200708:12x64
Windows Server 2003 with Service Pack 2, x64-based versions
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File nameFile versionFile sizeDateTimePlatform
Grovel.exe5.2.3790.4133146,94416-Aug-200708:17x64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 939383 - Last Review: June 21, 2014 - Revision: 4.0
Applies to
  • Microsoft Windows Server 2003 Service Pack 2, when used with:
    • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
    • Microsoft Windows Server 2003, Web Edition
    • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
    • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
    • Microsoft Windows Server 2003, Standard x64 Edition
    • Microsoft Windows Server 2003, Enterprise x64 Edition
    • Microsoft Windows Server 2003, Datacenter x64 Edition
    • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
    • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
Keywords: 
kbautohotfix kbexpertiseinter kbwinserv2003postsp2fix kbbug kbfix kbqfe kbPubTypeKC KB939383

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