MMC stops responding, or you cannot access VDS-dependent tools after you install the Storport storage driver from Microsoft Knowledge Base article 932755 in Windows Server 2003

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Article ID: 940467 - View products that this article applies to.
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SYMPTOMS

On a Windows Server 2003-based computer that is using version 5.2.3790.4021 of the Microsoft Storport storage driver, you may experience the following problems:
  • Microsoft Management Console (MMC) stops responding after you open it.
  • You cannot access Virtual Disk Service (VDS)-dependent tools such as the Share and Storage Management snap-in or the Storage Manager for SANs (SMfS).
For more information about version 5.2.3790.4021 of the Storport storage driver, click the following article number to view the article in the Microsoft Knowledge Base:
932755 An updated Storport storage driver (version 5.2.3790.4021) is available for Windows Server 2003

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running one of the following operating systems:
  • A 32-bit version of Windows Server 2003 with Service Pack 1 (SP1) or with Service Pack 2 (SP2)
  • An Itanium-based version of Windows Server 2003 with SP1 or with SP2
  • An x64-based version of Windows Server 2003

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versions
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File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Diskdump.sys5.2.3790.299218,94416-Aug-200713:08x86SP1SP1QFE
Storport.sys5.2.3790.2992107,52016-Aug-200713:08x86SP1SP1QFE
Diskdump.sys5.2.3790.413318,94416-Aug-200717:26x86SP2SP2QFE
Storport.sys5.2.3790.4133107,52016-Aug-200717:26x86SP2SP2QFE
Windows Server 2003 and Windows XP, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Diskdump.sys5.2.3790.299224,06419-Aug-200710:04x64SP1SP1QFE
Storport.sys5.2.3790.2992186,36819-Aug-200710:04x64SPSP1QFE
Diskdump.sys5.2.3790.413324,06419-Aug-200710:30x64SP2SP2QFE
Storport.sys5.2.3790.4133187,39219-Aug-200710:30x64SPSP2QFE
Windows Server 2003, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Diskdump.sys5.2.3790.299249,66419-Aug-200710:04IA-64SP1SP1QFE
Storport.sys5.2.3790.2992343,04019-Aug-200710:04IA-64SPSP1QFE
Diskdump.sys5.2.3790.413349,66419-Aug-200710:39IA-64SP2SP2QFE
Storport.sys5.2.3790.4133343,04019-Aug-200710:39IA-64SPSP2QFE

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows

If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Microsoft Windows Server 2003 x64 edition separately, contact Microsoft for technical support.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
http://www.microsoft.com/windowsxp/64bit/default.mspx
For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:
http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx

Properties

Article ID: 940467 - Last Review: November 15, 2007 - Revision: 1.5
APPLIES TO
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Storage Server 2003 R2 x32 Enterprise
  • Microsoft Windows Storage Server 2003 R2 x64 Enterprise
  • Microsoft Windows Storage Server 2003 R2 x32 Standard
  • Microsoft Windows Storage Server 2003 R2 x64 Standard
Keywords: 
kbautohotfix kbfix kbexpertiseadvanced kbwinserv2003postsp2fix kbqfe kbhotfixserver KB940467

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