Error message when you use IRM functionality to create or to open an Office document: "Your Information Rights Management configuration is invalid"

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Article ID: 940474 - View products that this article applies to.
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SYMPTOMS

In Windows Vista, when you use Information Rights Management (IRM) functionality to create or to open a Microsoft Office document that has restricted permission, you may receive an error message that resembles the following:
Your Information Rights Management configuration is invalid and needs to be repaired. For more information contact your system administrator.
Note This problem may also occur in earlier Windows operating systems.

CAUSE

This issue occurs if an Office program ignores the DRM_NEEDS_MACHINE_ACTIVATION error code that is returned by the DRMInitEnvironment function in the Windows Rights Management Services (RMS) API.

Office programs ignore the error code if the IsActivated method returns TRUE. In this situation, the Office program assumes that the computer does not require reactivation.

RESOLUTION

Windows Vista

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

There are no prerequisites for this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Registry information

You do not have change the registry to use this hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Update.mumNot applicable4,57327-Apr-200714:22Not applicable
X86_2967bcc3bb72bd6acc2fc9a9eda867ab_31bf3856ad364e35_6.0.6000.20587_none_259a1cb505e33490.manifestNot applicable71927-Apr-200714:22Not applicable
X86_42ff9f2b4ba4ad792da26ff4f27b5ab2_31bf3856ad364e35_6.0.6000.20587_none_6eb07f1a84d7e59a.manifestNot applicable72727-Apr-200714:22Not applicable
X86_568bdcf24fa9598150c827bfcd55fd84_31bf3856ad364e35_6.0.6000.20587_none_f588a69a28795a0c.manifestNot applicable72227-Apr-200714:22Not applicable
X86_6ee5666ee8cae0e2ef903376158cdf84_31bf3856ad364e35_6.0.6000.20587_none_2eb145d4aa92baac.manifestNot applicable72627-Apr-200714:22Not applicable
X86_aa14915fd4d14be4c2f426cd4fe51b50_31bf3856ad364e35_6.0.6000.20587_none_3c30c740dd089377.manifestNot applicable72327-Apr-200714:22Not applicable
X86_microsoft-windows-r..ement-client-v1-api_31bf3856ad364e35_6.0.6000.20587_none_e65179d7af76375a.manifestNot applicable13,75327-Apr-200714:53Not applicable
X86_microsoft-windows-s..ative-serverbox-isv_31bf3856ad364e35_6.0.6000.20587_none_f36aac881aa085b9.manifestNot applicable5,90227-Apr-200714:53Not applicable
X86_microsoft-windows-s..native-whitebox-isv_31bf3856ad364e35_6.0.6000.20587_none_e7a5bafe0bdb5b9f.manifestNot applicable6,42427-Apr-200714:53Not applicable
X86_microsoft-windows-s..or-native-serverbox_31bf3856ad364e35_6.0.6000.20587_none_6e129c8d804374fe.manifestNot applicable5,88327-Apr-200714:53Not applicable
X86_microsoft-windows-s..sor-native-whitebox_31bf3856ad364e35_6.0.6000.20587_none_9f494c624da9c35e.manifestNot applicable6,41427-Apr-200714:53Not applicable
Msdrm.dll6.0.6000.20587312,83227-Apr-200702:47x86
Rmactivate_ssp_isv.exe6.0.6001.16439346,11227-Apr-200700:12x86
Secproc_ssp_isv.dll6.0.6000.20587154,62427-Apr-200702:48x86
Rmactivate_isv.exe6.0.6001.16439523,77627-Apr-200700:12x86
Secproc_isv.dll6.0.6001.16439473,08827-Apr-200702:48x86
Rmactivate_ssp.exe6.0.6001.16439350,72027-Apr-200700:12x86
Secproc_ssp.dll6.0.6000.20587154,11227-Apr-200702:48x86
Rmactivate.exe6.0.6001.16439515,58427-Apr-200700:12x86
Secproc.dll6.0.6001.16439472,57627-Apr-200702:48x86
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_22540c980c19bfca8743b7cddc2aca1b_31bf3856ad364e35_6.0.6000.20587_none_37ed199903324600.manifestNot applicable1,10027-Apr-200714:22Not applicable
Amd64_9d4708ddffc2ccc4c998d18a059d8ca1_31bf3856ad364e35_6.0.6000.20587_none_711c250ba5773dad.manifestNot applicable1,09227-Apr-200714:22Not applicable
Amd64_b120d6ddea7723e6a69bb77f80cfc91f_31bf3856ad364e35_6.0.6000.20587_none_7d9a6a403c60d69e.manifestNot applicable1,08627-Apr-200714:22Not applicable
Amd64_f046f9874d0a09f617c5f53fa5f8189f_31bf3856ad364e35_6.0.6000.20587_none_750ce8af3bcae18b.manifestNot applicable1,10227-Apr-200714:22Not applicable
Amd64_f74f684d84151afdb631a26021f02513_31bf3856ad364e35_6.0.6000.20587_none_bf0f82f3b8b177bf.manifestNot applicable1,09427-Apr-200714:22Not applicable
Amd64_microsoft-windows-r..ement-client-v1-api_31bf3856ad364e35_6.0.6000.20587_none_4270155b67d3a890.manifestNot applicable13,79327-Apr-200714:57Not applicable
Amd64_microsoft-windows-s..ative-serverbox-isv_31bf3856ad364e35_6.0.6000.20587_none_4f89480bd2fdf6ef.manifestNot applicable5,92227-Apr-200714:57Not applicable
Amd64_microsoft-windows-s..native-whitebox-isv_31bf3856ad364e35_6.0.6000.20587_none_43c45681c438ccd5.manifestNot applicable6,44227-Apr-200714:57Not applicable
Amd64_microsoft-windows-s..or-native-serverbox_31bf3856ad364e35_6.0.6000.20587_none_ca31381138a0e634.manifestNot applicable5,90327-Apr-200714:57Not applicable
Amd64_microsoft-windows-s..sor-native-whitebox_31bf3856ad364e35_6.0.6000.20587_none_fb67e7e606073494.manifestNot applicable6,43227-Apr-200714:57Not applicable
Update.mumNot applicable5,80627-Apr-200714:22Not applicable
X86_microsoft-windows-r..ement-client-v1-api_31bf3856ad364e35_6.0.6000.20587_none_e65179d7af76375a.manifestNot applicable13,75327-Apr-200714:57Not applicable
X86_microsoft-windows-s..ative-serverbox-isv_31bf3856ad364e35_6.0.6000.20587_none_f36aac881aa085b9.manifestNot applicable5,90227-Apr-200714:57Not applicable
X86_microsoft-windows-s..native-whitebox-isv_31bf3856ad364e35_6.0.6000.20587_none_e7a5bafe0bdb5b9f.manifestNot applicable6,42427-Apr-200714:57Not applicable
X86_microsoft-windows-s..or-native-serverbox_31bf3856ad364e35_6.0.6000.20587_none_6e129c8d804374fe.manifestNot applicable5,88327-Apr-200714:57Not applicable
X86_microsoft-windows-s..sor-native-whitebox_31bf3856ad364e35_6.0.6000.20587_none_9f494c624da9c35e.manifestNot applicable6,41427-Apr-200714:57Not applicable
Msdrm.dll6.0.6000.20587434,17627-Apr-200704:01x64
Rmactivate_ssp_isv.exe6.0.6001.16439416,25627-Apr-200700:11x64
Secproc_ssp_isv.dll6.0.6000.20587163,32827-Apr-200704:02x64
Rmactivate_isv.exe6.0.6001.16439596,99227-Apr-200700:11x64
Secproc_isv.dll6.0.6001.16439532,48027-Apr-200704:02x64
Rmactivate_ssp.exe6.0.6001.16439408,06427-Apr-200700:11x64
Secproc_ssp.dll6.0.6000.20587162,81627-Apr-200704:02x64
Rmactivate.exe6.0.6001.16439596,48027-Apr-200700:11x64
Secproc.dll6.0.6001.16439538,11227-Apr-200704:02x64
Msdrm.dll6.0.6000.20587312,83227-Apr-200702:47x86
Rmactivate_ssp_isv.exe6.0.6001.16439346,11227-Apr-200700:12x86
Secproc_ssp_isv.dll6.0.6000.20587154,62427-Apr-200702:48x86
Rmactivate_isv.exe6.0.6001.16439523,77627-Apr-200700:12x86
Secproc_isv.dll6.0.6001.16439473,08827-Apr-200702:48x86
Rmactivate_ssp.exe6.0.6001.16439350,72027-Apr-200700:12x86
Secproc_ssp.dll6.0.6000.20587154,11227-Apr-200702:48x86
Rmactivate.exe6.0.6001.16439515,58427-Apr-200700:12x86
Secproc.dll6.0.6001.16439472,57627-Apr-200702:48x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

To resolve this problem on computers that are running earlier versions of Windows, install Windows Rights Management Services Client with Service Pack 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
917275 How to obtain Windows Rights Management Services with Service Pack 2
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 940474 - Last Review: September 5, 2007 - Revision: 1.4
APPLIES TO
  • Windows Vista Ultimate
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
Keywords: 
kbtshoot kbhotfixserver kberrmsg kbexpertiseinter KB940474

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