Error message when you start the Fax Configuration Wizard from the Server Management console in Windows Small Business Server 2003: "Fax service is not installed"

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Article ID: 940679 - View products that this article applies to.
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Symptoms

On a computer that is running Microsoft Windows Small Business Server 2003 (Windows SBS 2003), you receive the following error message when you start the Fax Configuration Wizard from the Server Management console:
Fax service is not installed. In order to run the Fax Configuration Wizard, Fax service must be installed.

Cause

This issue may occur when some .dll files that are associated with the Fax Configuration Wizard are registered incorrectly.

Resolution

To resolve this issue, follow these steps:
  1. Open the Command Prompt window.
  2. Open the following directory:
    <drive>:\Program Files\Microsoft Windows Small Business Server\Fax
  3. Run the following command:
    regsvr32 /u faxcfgc.dll
  4. Run the following command:
    regsvr32 faxcfgc.dll

Properties

Article ID: 940679 - Last Review: November 1, 2013 - Revision: 2.0
Applies to
  • Microsoft Windows Small Business Server 2003 Standard Edition
  • Microsoft Windows Small Business Server 2003 Premium Edition
Keywords: 
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