A health monitor may display state changes in an incorrect order in System Center Operations Manager 2007

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Article ID: 941307 - View products that this article applies to.
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SYMPTOMS

There are event-based monitors in Microsoft System Center Operations Manager 2007 that use events to keep track of the health of the computer. If the health state changes occur within a time of one second, a health monitor may display the state changes in an incorrect order.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply the hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Hotfix installation instructions

This hotfix must be installed on each computer that hosts a Microsoft System Center Operations Manager 2007 management server or agent.

How to apply this hotfix

  1. Copy the SYSTEMCENTEROPERATIONSMANAGER2007-RTM-KB941307-X86-AMD64-ENU.msi file to a local folder or to a shared network folder.
  2. Run the SYSTEMCENTEROPERATIONSMANAGER2007-RTM-KB941307-X86-AMD64-ENU.msi file locally on each applicable computer that meets the predefined criteria. You can run this file from Windows Explorer. Or, you can run this file at a command prompt.

    Note The Operations Manager Service restarts when the hotfix is applied.
In a System Center Operations Manager 2007 environment
In a System Center Operations Manager 2007 environment, you must also follow these steps:
  1. Update each System Center Operations Manager server and gateway server manually in all the management groups.
  2. To can see a list of agents that can be updated automatically, use the Operations Manager Administration console. To do this, follow these steps:
    1. Open the Operations Manager Administration console.
    2. Expand Administration, expand Device Management, and then click Pending Management.
  3. Update the agents that were manually installed after the hotfix was applied to the server. You can do this manually. To update the agent through Operations Manager 2007 Management Server, follow these steps:
    1. Open the Operations Manager Administration console.
    2. Expand Administration, expand Device Management, and then click Pending Management.
    3. Make sure that the manual installation is approved by using the Pending Management folder.
    4. Locate the Agent-managed Computers folder, right-click the agent, and then run the Update Agent Settings.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
x64-based systems
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File nameFile versionFile sizeDateTimePlatform
Mommodules.dll6.0.5000.293,276,68810-Aug-200701:25Not Applicable
Mommodules2.dll6.0.5000.29329,10410-Aug-200701:25Not Applicable

x86-based systems
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mommodules.dll6.0.5000.291,759,63210-Aug-200701:25Not Applicable
Mommodules2.dll6.0.5000.29224,14410-Aug-200701:25Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update technology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 941307 - Last Review: February 20, 2008 - Revision: 2.1
APPLIES TO
  • Microsoft System Center Operations Manager 2007
Keywords: 
kbautohotfix kbhotfixserver kbexpertiseadvanced kbqfe kbfix KB941307

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