A recipient sees unexpected text in the top of an e-mail message that you send in Exchange Server 2007

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Article ID: 947451 - View products that this article applies to.
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SYMPTOMS

On a server that is running Microsoft Exchange Server 2007, you use Microsoft Outlook to send an e-mail message in Rich Text format (RTF). When you do this, the recipient sees unexpected text in the top of the message.

For example, the recipient may see a message that includes the following string:
EmailQuote { margin-left: 1pt; padding-left: 4pt; border-left: #800000 2px solid; }
This problem occurs when the following conditions are true:
  • The Convert to HTML format option is selected in the Outlook Rich Text options field.
  • The recipient uses an e-mail client that does not support "style" tags in HTML messages. For example, some types of mobile devices do not support "style" tags.

CAUSE

This problem occurs because Exchange Server 2007 incorrectly inserts a "style" tag without a "comment" tag in the "head" section of the HTML part. Exchange Server 2007 does this when it converts the RTF message to HTML format.

For the sample string that is described in the "Symptoms" section, the correct text is as follows.
<style><!--
.EmailQuote { margin-left: 1pt; padding-left: 4pt; border-left: #800000 2px solid; }
-->
</style>

RESOLUTION

To resolve this problem, install Update Rollup 2 for Exchange Server 2007 Service Pack 1. For more information about Update Rollup 2 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 2 for Exchange Server 2007 Service Pack 1
For more information about how to install the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages

Properties

Article ID: 947451 - Last Review: September 10, 2008 - Revision: 2.2
APPLIES TO
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbfix kbexpertiseinter kbqfe KB947451

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