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Stop error message on a Windows Server 2003-based computer that has Symantec AntiVirus software installed: "Stop error code 0x0000007f (UNEXPECTED_KERNEL_MODE_TRAP)"
Article ID: 947471 - View products that this article applies to.
On a Windows Server 2003-based computer that has Symantec AntiVirus software installed, you may receive a stop error message that resembles the following:
Stop 0x0000007f (0x00000008, 0xf772ffe0, 0x00000000, 0x00000000)
Sometimes, you can upgrade the driver to resolve the problem. For more information about how to upgrade the driver or about other resolutions for this problem, contact Symantec. Or, visit the following Web site:
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002071208532048Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Article ID: 947471 - Last Review: January 21, 2012 - Revision: 2.0