A Windows Server 2003-based computer may restart randomly when you set the System Failure option or you may receive an error message when you set the "Disable automatic restart on system failure" option

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Article ID: 947478 - View products that this article applies to.
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SYMPTOMS

Consider the following scenarios.

Scenario 1

On a Windows Server 2003-based computer that has a McAfee product installed, you set the System Failure option to Automatically restart. In this scenario, the computer may restart randomly.

Scenario 2

On a Windows Server 2003-based computer that has a McAfee product installed, you set the Disable automatic restart on system failure option. In this scenario, you may receive one of the following error messages:
STOP 0x0000000A (parameter1, parameter2, parameter3, parameter4)
IRQL_NOT_LESS_OR_EQUAL
STOP 0x00000019 (parameter1, parameter2, parameter3, parameter4)
BAD_POOL_HEADER

CAUSE

This problem may occur because of the Mfehidk.sys file.

RESOLUTION

To resolve this problem, contact the third-party manufacturer.

MORE INFORMATION

For more information, visit the following Web site:
https://knowledge.mcafee.com/article/529/KB47537_f.SAL_Public.html
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 947478 - Last Review: May 5, 2008 - Revision: 2.0
APPLIES TO
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
Keywords: 
kbexpertiseinter kbtshoot kbprb KB947478

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