Event ID 7034 may be logged in the Application log in Exchange Server 2007 when an MAPI application tries to access a mailbox in a certain way

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Article ID: 951067 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You delete a user account and the related mailbox on a Microsoft Exchange Server 2007-based server.
  • You re-create a user account on a domain controller.
  • You restore the user mailbox from a backup by using Recovery Storage Group (RSG).
  • The backup is taken before the user account and the related mailbox are deleted.
In this scenario, when a MAPI application tries to access the mailbox in a certain way, the Information Store service on the server may close unexpectedly. Additionally, the following error is logged in the Application log:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Description: The Microsoft Exchange Information Store service terminated unexpectedly. It has done this <number> time(s).

RESOLUTION

To resolve this problem, download Update Rollup 4 for Exchange Server 2007 Service Pack 1. Then, install the update on the Exchange server. For more information about Update Rollup 4 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 4 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 951067 - Last Review: October 7, 2008 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbhotfixrollup kbfix kbexpertiseadvanced kbqfe KB951067

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