UPnP devices may not be displayed in the "My Network Places" folder after you restart a Windows XP-based computer

Article translations Article translations
Article ID: 951656 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

You restart a Windows XP-based computer. Then, when you open the "My Network Places" folder in Windows Explorer, UPnP devices that exist on the network may not be displayed. Additionally, the UPnP devices are not displayed even after you update the "My Network Places" folder view.

CAUSE

This issue may occur if the SSDP Discovery Service service takes longer than expected to start when Windows Explorer starts. For example, this issue may occur if the SSDP Discovery Service service takes more than 30 seconds to start when Windows Explorer starts.

RESOLUTION

To resolve this issue, configure the SSDP Discovery Service service to start automatically instead of to start manually. To do this, use one of the following methods.

Note You must have administrative permissions to use these methods.

Method 1

  1. Click Start, right-click My Computer, and then click Manage.
  2. In the console tree, expand Services and Applications, and then click Services.
  3. In the details pane, double-click SSDP Discovery Service.
  4. Click the General tab, click Automatic in the Startup type list, and then click OK.
  5. On the File menu, click Exit.
  6. Restart the computer.

Method 2

  1. Click Start, and then click Run.
  2. Copy and then paste (or type) the following command in the Open box, and then press ENTER:
    cmd
  3. At the command prompt, type the following command, and then press ENTER:
    sc config ssdpsrv start= auto
    Note You receive the following message when the command is executed successfully:
    [SC] ChangeServiceConfig SUCCESS
  4. Type the following command, and then press ENTER to close the Command Prompt window:
    exit
  5. Restart the computer.

MORE INFORMATION

To display UPnP devices in the "My Network Places" folder user interface, the SSDP Discovery Service service must run within 30 seconds after the start command is sent to the SSDP Discovery Service service. Depending on the software computer configuration and the hardware computer configuration, the SSDP Discovery Service service may take longer than the expected 30 seconds to start.

Properties

Article ID: 951656 - Last Review: April 29, 2008 - Revision: 1.1
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Home Edition N
  • Microsoft Windows XP Professional N
  • Microsoft Windows XP Home Edition K
  • Microsoft Windows XP Home Edition KN
  • Microsoft Windows XP Professional K
  • Microsoft Windows XP Professional KN
  • Microsoft Windows XP Tablet PC Edition
  • Microsoft Windows XP Starter Edition
  • Microsoft Windows XP Professional x64 Edition
  • Microsoft Windows XP Professional for Itanium-based systems
  • Microsoft Windows XP Media Center Edition 2002
  • Microsoft Windows XP Media Center Edition 2004
  • Microsoft Windows XP Media Center Edition 2005
Keywords: 
kbprb kbexpertisebeginner kbtshoot KB951656

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com