An application is unable to obtain an exclusive lock to a volume after the system runs for several hours in Windows Server 2008 or in Windows Vista Service Pack 1

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Article ID: 952790 - View products that this article applies to.
Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows.
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SYMPTOMS

On a computer that is running Windows Vista Service Pack 1 or Windows Server 2008, when an application tries to obtain an exclusive lock to a volume, the attempt is unsuccessful. Additionally, you may receive the following error message:
Access is denied
For example, when a backup application restores data on a volume, the application may try to obtain an exclusive lock to the volume. In this case, the restore operation is unsuccessful.

This problem typically occurs after the system runs for several hours. When this problem occurs, you may discover that the System process is holding handles to some volumes. Similarly, a failure may occur when renaming or deleting folders.

Note This problem does not occur on a computer that is running Windows Vista without Service Pack 1.

Note If you analyze the lock, you will see that TXFS is involved. Searches will typically include this.

CAUSE

This problem occurs because the Server service proactively opens handles to some volumes and does not close them.

RESOLUTION

Hotfix information

Windows Vista

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must have Windows Vista Service Pack 1 installed on the computer.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista with Service Pack 1, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb952790~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,94731-May-200819:23Not applicable
Package_2_for_kb952790~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,78531-May-200819:23Not applicable
Package_3_for_kb952790~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,78531-May-200819:23Not applicable
Package_for_kb952790_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,36731-May-200819:23Not applicable
Package_for_kb952790_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,43031-May-200819:23Not applicable
Package_for_kb952790_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42131-May-200819:23Not applicable
Package_for_kb952790_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42231-May-200819:23Not applicable
Package_for_kb952790_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42531-May-200819:23Not applicable
Package_for_kb952790_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,43031-May-200819:23Not applicable
X86_8ae1bb1ca99a0bc09a1c318f431cfca7_31bf3856ad364e35_6.0.6001.22191_none_6191f1baf9e8eb85.manifestNot applicable70031-May-200819:23Not applicable
X86_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6001.22191_none_da20b7240fd94c6f.manifestNot applicable4,62731-May-200808:19Not applicable
Srv.sys6.0.6001.22191288,76831-May-200803:44x86
Windows Vista with Service Pack 1, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_85c79aafcb2f3a03f2f6ecb5f43d4865_31bf3856ad364e35_6.0.6001.22191_none_aefbf5c589dd7e96.manifestNot applicable70431-May-200819:23Not applicable
Amd64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6001.22191_none_363f52a7c836bda5.manifestNot applicable4,89131-May-200808:41Not applicable
Package_1_for_kb952790~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,95931-May-200819:23Not applicable
Package_2_for_kb952790~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,79531-May-200819:23Not applicable
Package_3_for_kb952790~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,79531-May-200819:23Not applicable
Package_for_kb952790_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,37531-May-200819:23Not applicable
Package_for_kb952790_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43831-May-200819:23Not applicable
Package_for_kb952790_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,42931-May-200819:23Not applicable
Package_for_kb952790_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43031-May-200819:23Not applicable
Package_for_kb952790_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43331-May-200819:23Not applicable
Package_for_kb952790_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43831-May-200819:23Not applicable
Srv.sys6.0.6001.22191446,46431-May-200804:13x64

Windows Server 2008

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Server 2008, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb952790~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,94731-May-200819:23Not applicable
Package_2_for_kb952790~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,78531-May-200819:23Not applicable
Package_3_for_kb952790~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,78531-May-200819:23Not applicable
Package_for_kb952790_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,36731-May-200819:23Not applicable
Package_for_kb952790_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,43031-May-200819:23Not applicable
Package_for_kb952790_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42131-May-200819:23Not applicable
Package_for_kb952790_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42231-May-200819:23Not applicable
Package_for_kb952790_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42531-May-200819:23Not applicable
Package_for_kb952790_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,43031-May-200819:23Not applicable
X86_8ae1bb1ca99a0bc09a1c318f431cfca7_31bf3856ad364e35_6.0.6001.22191_none_6191f1baf9e8eb85.manifestNot applicable70031-May-200819:23Not applicable
X86_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6001.22191_none_da20b7240fd94c6f.manifestNot applicable4,62731-May-200808:19Not applicable
Srv.sys6.0.6001.22191288,76831-May-200803:44x86
Windows Server 2008, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_cda8834f5271f6ebb8c6d221f0c8806a_31bf3856ad364e35_6.0.6001.22191_none_efd575f4fd7ed1cc.manifestNot applicable70231-May-200819:23Not applicable
Ia64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6001.22191_none_da225b1a0fd7556b.manifestNot applicable4,88531-May-200808:21Not applicable
Package_1_for_kb952790~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,79031-May-200819:23Not applicable
Package_2_for_kb952790~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,79031-May-200819:23Not applicable
Package_for_kb952790_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42531-May-200819:23Not applicable
Package_for_kb952790_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42631-May-200819:23Not applicable
Package_for_kb952790_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42931-May-200819:23Not applicable
Package_for_kb952790_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,43431-May-200819:23Not applicable
Srv.sys6.0.6001.22191946,17631-May-200803:52IA-64
Windows Server 2008, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_85c79aafcb2f3a03f2f6ecb5f43d4865_31bf3856ad364e35_6.0.6001.22191_none_aefbf5c589dd7e96.manifestNot applicable70431-May-200819:23Not applicable
Amd64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6001.22191_none_363f52a7c836bda5.manifestNot applicable4,89131-May-200808:41Not applicable
Package_1_for_kb952790~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,95931-May-200819:23Not applicable
Package_2_for_kb952790~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,79531-May-200819:23Not applicable
Package_3_for_kb952790~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,79531-May-200819:23Not applicable
Package_for_kb952790_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,37531-May-200819:23Not applicable
Package_for_kb952790_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43831-May-200819:23Not applicable
Package_for_kb952790_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,42931-May-200819:23Not applicable
Package_for_kb952790_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43031-May-200819:23Not applicable
Package_for_kb952790_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43331-May-200819:23Not applicable
Package_for_kb952790_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43831-May-200819:23Not applicable
Srv.sys6.0.6001.22191446,46431-May-200804:13x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 952790 - Last Review: October 8, 2011 - Revision: 4.0
APPLIES TO
  • Windows Vista Service Pack 1, when used with:
    • Windows Vista Home Basic
    • Windows Vista Home Premium
    • Windows Vista Enterprise
    • Windows Vista Business
    • Windows Vista Ultimate
    • Windows Vista Business 64-bit Edition
    • Windows Vista Ultimate 64-bit Edition
    • Windows Vista Home Premium 64-bit Edition
    • Windows Vista Home Basic 64-bit Edition
    • Windows Vista Enterprise 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbqfe KB952790

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