The error "Stop 0x0000007E" occurs when you try to shut down a Windows Server 2003 based computer with a Broadcom NIC installed but disabled

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Article ID: 953794 - View products that this article applies to.
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Source: Microsoft Support

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Result



On a Windows Server 2003 based computer with Broadcom NIC card installed, if you try to restart or shut down it, you may receive the following error message:

STOP: 0x0000007E (0xc0000005,parameter2 , parameter3 , parameter4)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

For 64 bit of Windows Server 2003, the error code is:

STOP: 0x0000007E (0xFFFFFFFFC0000005,parameter2 , parameter3 , parameter4)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

NOTE: This issue mainly occurs when the network interface is disabled under network connections.

Cause

This may occur due to the issue of the Broadcom NIC driver.

Resolution



To resolve this issue, contact the Broadcom, or the manufacturer of the computer. Sometimes, upgrading or downgrading the driver may help.

For Dell computers that encounter this issue, Dell has provided the download of the v.10.18.06,A03 Broadcom Driver.You may search on the following Web site.

http://support.dell.com/

By October 2007, Dell has released an article to describe the issue. The Article ID is 326624.

Stop Error 0x0000007E on Restart or Shutdown of Microsoft® Windows® 2003. (Article ID: 326624)

For HP computers, you may look for the driver from the Web site below:

http://www.hp.com/support/

For IBM servers, you may search in the following Web site for the drivers:

https://www-304.ibm.com/systems/support/

By March 2008, IBM has released the following document for the issue. The Document id is MIGR-5072030.

http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=MIGR-5072030

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Properties

Article ID: 953794 - Last Review: May 30, 2008 - Revision: 1.0
APPLIES TO
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard x64 Edition
Keywords: 
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