EFS encrypted files on the Desktop or in the Documents folder cannot be decrypted on Windows Vista when Symantec AntiVirus 10.2 client is installed

Article ID: 953799 - View products that this article applies to.
Expand all | Collapse all
Source: Microsoft Support

RAPID PUBLISHING

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.

Result



On a Windows Vista based computer that runs Symantec AntiVirus 10.2 client, you enable EFS for documents on the Desktop or in the Documents folder. After you reboot the computer and log on again, the encrypted files cannot be decrypted.

The problem does not occur when folders are encrypted in other locations.

Also, when Symantec AntiVirus is uninstalled the problem goes away.

Cause

This occurs due to a problem of Symantec AntiVirus 10.2 client for Vista.

Resolution

To resolve this issue, contact Symantec to upgrade the application. By September 2007, Symantec has released Maintenance Patch 1 for Symantec AntiVirus 10.2 client for Vista, which resolves the issue.

More Information



For more information about this issue, please read the following Symantec document:

http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/37d43765dbe465c98825727c00672008?OpenDocument

DISCLAIMER

MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY OR ACCURACY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE (THE “MATERIALS”) FOR ANY PURPOSE. THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.

Properties

Article ID: 953799 - Last Review: May 30, 2008 - Revision: 1.0
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
Keywords: 
kbnomt kbrapidpub KB953799

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com